Nelio A/B Crashing my site

  • Resolved rhythmrascal

    (@rhythmrascal)


    3 weeks, 1 day ago

    When I ran the update for the plug-in wordpress crashed. I logged in via Recovery Mode and found this error. I’m running WP 6.62 / Theme Enfold. How can I get the plugin functioning again?

    ERROR

    Version 7.2.0 | By?Nelio Software?|

     This plugin failed to load properly and is paused during recovery mode.

    An error of type?E_ERROR?was caused in line?47?of the file?/home/customer/www/fireflyteamevents.com/public_html/wp-content/plugins/nelio-ab-testing/includes/hooks/compat/contact-form-7/index.php. Error message:?Uncaught Error: Call to undefined function Nelio_AB_Testing\Compat\ContactForm7\is_plugin_active() in /home/customer/www/fireflyteamevents.com/public_html/wp-content/plugins/nelio-ab-testing/includes/hooks/compat/contact-form-7/index.php:47 Stack trace: #0 /home/customer/www/fireflyteamevents.com/public_html/wp-includes/class-wp-hook.php(324): Nelio_AB_Testing->Nelio_AB_Testing\Compat\ContactForm7\{closure}('') #1 /home/customer/www/fireflyteamevents.com/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/customer/www/fireflyteamevents.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/customer/www/fireflyteamevents.com/public_html/wp-settings.php(555): do_action('plugins_loaded') #4 /home/customer/www/fireflyteamevents.com/public_html/wp-config.php(88): require_once('/home/customer/...') #5 /home/customer/www/fireflyteamevents.com/public_html/wp-load.php(50): require_once('/home/customer/...') #6 /home/customer/www/fireflyteamevents.com/public_html/wp-login.php(12): require('/home/customer/...') #7 {main} thrown


    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Aguilera

    (@davilera)

    Good morning! Thanks for reporting the issue.

    I’m quite surprised this problem showed up, because it doesn’t on any of our development environments nor our own website…

    Anyway, we’ve added a safe guard in the plugin that should address and fix the bug. It’s available in version 7.2.1. Would you please be so kind to upgrade and let us know how it works?

    Thread Starter rhythmrascal

    (@rhythmrascal)

    Looks like that update fixed it.

    Plugin Author David Aguilera

    (@davilera)

    Awesome, thanks for confirming!

Viewing 3 replies - 1 through 3 (of 3 total)
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