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Resolved

(@asuk)

Hi,

When viewing the Analytics dashboard and drilling down into the “Total Sales” data I get presented with the total NET & Gross values which in most cases are identical, on one occasion if a refund has been issued the variance is the refunded value but not the with & without tax values calculated.

First seen with my own child theme for Porto theme but even when all plugins are deactivated and using the twenty twenty one theme with only the WooCommerce plugin activated I still see the same.

The values appear correct in the old “reporting” interface but not in the new Analytics interface on teh same platform.


### WordPress Environment ###

WordPress address (URL): https://my.domain.com
Site address (URL): https://my.domain.com
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.4.3
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: nginx/1.19.0
PHP Version: 7.4.7
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.22-MariaDB-1ubuntu1-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: wp_
Total Database Size: 331.88MB
Database Data Size: 210.81MB
Database Index Size: 121.07MB
wp_woocommerce_sessions: Data: 4.03MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
wp_categorymeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_grp_google_place: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_grp_google_review: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mclean_refs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wp_mclean_scan: Data: 0.16MB + Index: 0.02MB + Engine InnoDB
wp_member_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 16.05MB + Index: 4.55MB + Engine InnoDB
wp_portfolio_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_postmeta: Data: 94.30MB + Index: 100.58MB + Engine InnoDB
wp_posts: Data: 73.16MB + Index: 3.59MB + Engine InnoDB
wp_product_catmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 1.50MB + Index: 0.80MB + Engine InnoDB
wp_terms: Data: 1.52MB + Index: 3.02MB + Engine InnoDB
wp_term_relationships: Data: 1.34MB + Index: 0.30MB + Engine InnoDB
wp_term_taxonomy: Data: 8.52MB + Index: 2.02MB + Engine InnoDB
wp_usermeta: Data: 0.31MB + Index: 0.27MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcsp_global_discount_rule_mapping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wcsp_group_category_pricing_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsp_role_category_pricing_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wcsp_user_category_pricing_mapping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 1.48MB + Index: 0.84MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wusp_group_product_price_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wusp_role_pricing_mapping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wusp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wusp_subrules: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_wusp_user_pricing_mapping: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 5.41MB + Index: 2.55MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.42MB + Index: 0.48MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.48MB + Index: 0.25MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 5
acf-field-group: 1
amp_validated_url: 57
attachment: 3046
customize_changeset: 7
epkb_post_type_1: 271
event: 1
finance_calculations: 1
member: 20
nav_menu_item: 55
oembed_cache: 29
page: 40
porto_builder: 63
post: 22
product: 256
product_variation: 4388
revision: 2704
shipment: 49
shop_coupon: 12
shop_order: 42
shop_order_refund: 1
vc_grid_item: 1
vc_settings_preset: 20
wpcf7_contact_form: 2
yith_wcan_preset: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (1) ###

WooCommerce: by Automattic – 5.1.0

### Inactive Plugins (35) ###

Advanced Custom Fields: by Elliot Condon – 5.9.5
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
AMP: by AMP Project Contributors – 2.0.11
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.7.6
Bulk remove posts from category: by MasterNs – 3.1.1
Contact Form 7: by Takayuki Miyoshi – 5.4
Customer Specific Pricing for WooCommerce: by WisdmLabs – 4.6.2
Facebook for WooCommerce: by Facebook – 2.3.2
Flexible Shipping: by WP Desk – 4.1.2
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Jetpack by WordPress.com: by Automattic – 9.5
Knowledge Base for Documents and FAQs: by Echo Plugins – 7.3.1
Loco Translate: by Tim Whitlock – 2.5.2
Mailchimp for WooCommerce: by Mailchimp – 2.5.0
Porto Theme - Functionality: by P-Themes – 2.0.5
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Slider Revolution: by ThemePunch – 6.2.14
Social Slider Widget: by creativemotion – 1.9.3
Subscribers.com: by Subscribers.com – 1.5.2
Tidio Chat: by Tidio Ltd. – 4.2.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.49

Widget for Google Reviews: by RichPlugins <[email protected]> – 1.9.3
WooCommerce DPD UK: by WP Desk – 1.7.9
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.1
WooCommerce Measurement Price Calculator: by SkyVerge – 3.19.1
WooCommerce Opayo (formally SagePay) Form and Direct Gateway: by Andrew Benbow – 4.8.6
WooCommerce Shipping & Tax: by Automattic – 1.25.8
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
WP Custom Admin Interface: by Martin Gibson – 7.25
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.8.5

WP Sitemap Page: by Tony Archambeau – 1.6.4
YITH WooCommerce Ajax Product Filter: by YITH – 4.0.2
YITH WooCommerce Ajax Search: by YITH – 1.8.8
YITH WooCommerce Wishlist: by YITH – 3.0.20
Yoast SEO: by Team Yoast – 15.9.2

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 2.3.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #207 - /shop/
Basket: #208 - /cart/
Checkout: #209 - /checkout/
My account: #210 - /my-account/
Terms and conditions: #3249 - /terms-conditions/

### Theme ###

Name: Twenty Twenty-One
Version: 1.2
Author URL: https://en-gb.www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 561
Oldest: 2021-02-10 08:37:01 +0000
Newest: 2021-03-12 17:48:46 +0000

Pending: 1
Oldest: 2021-03-15 14:03:52 +0000
Newest: 2021-03-15 14:03:52 +0000

Failed: 2
Oldest: 2021-03-02 13:22:05 +0000
Newest: 2021-03-02 15:52:07 +0000

### Status report information ###

Generated at: 2021-03-15 17:48:58 +00:00

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 12 months ago

Hi there ??

I would like to mention that in WooCoommerce, the Gross Sales are equal to the Sale price of the product(s) x quantity ordered, and this does not include refunds, coupons, taxes, or shipping.

And the Net Sales are equal to Gross Sales – Returns – Coupons.

So, in your case, if there are no returns or coupons used on your store so far, then the value displayed on Net Sales will be the same as the Gross Sales until one of those events happens.

You can see more about this here:

https://docs.woocommerce.com/document/woocommerce-analytics/#analytics-dashboard__performance

I hope that helps! ??

Plugin Support abwaita a11n
(@abwaita)

3 years, 11 months ago

Hi @asuk,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above clarification was helpful!

If you have further questions, please feel free to open a new topic.

Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Net & Gross sales values in WooCommerce Analytics are the same’ is closed to new replies.