net sales this month: isn’t update
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Hi,
The problem is with total price net sales this month isn’t update after 4 orders! this happened from last Saturday till today and I hadn’t any plugin update or changing something.
Thanks for your help and solutions to solve this freezing.
Regards
Nader
The page I need help with: [log in to see the link]
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Hey Nader ,
Thanks for reaching out!
If I understand correctly, the “Net sales” within the built-in Analytics has not updated to the most recent stats, which would include more recent sales, correct?
Can you please do the following, in this same order, and see if this resolves the issue:
- Navigate to?Analytics?→?Settings, scroll down to?Date type, and make sure that?Date Created?is selected on the dropdown:
- Navigate to WooCommerce → Status → Tools, and click on Clear Analytics Cache
- Import Historical Data
Let us know how this goes!
Hi Roxy,
I did but price is the same! today also I received an order with 60€ but nothing changed!
Regards
Nader
- This reply was modified 1 year ago by printpress1020.
- This reply was modified 1 year ago by printpress1020.
Hi again,
I tried to Import historical data but after 30 minutes is this error message.
Regards
Nader
Hey Nader,
Thanks for the update!
The historical data import uses?Action Scheduler?to queue jobs that process the existing data on your store, building tables of aggregate data to be used in Reports.
I would recommend installing the?WP Crontrol?plugin to see if there are any errors causing?
WP Cron
?to not run as expected. More specifically, we want to see that the following have been executed without any issues:wc admin_import_batch_init_orders
wc-admin_import_batch_init_customers
You can read our support guide on Debugging WP-Cron which provides more information on this.
Additionally, can you please go to Tools → Scheduled Actions, then go to the
Pending
tab and send us a screenshot of that page?You can use https://snipboard.io to send us a screenshot link.
Additionally, can you please share the following:
- System Status Report: navigate to WooCommerce → Status. Select
Get system report
and thenDownload for Support
. This will download a TXT file that has the contents of the SSR which you can then share with us here. - Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Looking forward to your response!
Hi Roxy,
Here you are:
https://snipboard.io/wYQP3a.jpg
https://snipboard.io/YXkW46.jpg
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Security Secure connection (HTTPS): ?<br>Hide errors from visitors: ? 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Ltd. – 3.0.2<br>ReCaptcha v2 for Contact Form 7: by IQComputing – 1.4.3<br>YayMail Pro - WooCommerce Email Customizer: by YayCommerce – 3.3.6<br>YaySMTP - Simple WP SMTP Mail: by YayCommerce – 2.3 Inactive Plugins (1) WP Crontrol: by John Blackbourn & crontributors – 1.16.0 Dropin Plugins (3) advanced-cache.php: advanced-cache.php<br>db-error.php: db-error.php<br>object-cache.php: object-cache.php Must Use Plugins (2) Object Cache Pro (MU): by Rhubarb Group – 1.18.2<br>System Plugin: by – 4.102.0 Settings API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: appointment (appointment)<br>external (external)<br>grouped (grouped)<br>price_calculator (price_calculator)<br>simple (simple)<br>variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5) Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages Shop base: #8 - /shop/<br>Cart: #9 - /cart/<br>Checkout: #10 - /checkout/<br>My account: #11 - /my-account/<br>Terms and conditions: ? Page not set Theme Name: Porto Child<br>Version: 1.1<br>Author URL: https://www.portotheme.com/<br>Child Theme: ?<br>Parent Theme Name: Porto<br>Parent Theme Version: 6.12.0<br>Parent Theme Author URL: https://www.portotheme.com/<br>WooCommerce Support: ? Templates Overrides: porto/woocommerce/archive-product.php<br>porto/woocommerce/cart/cart-empty.php<br>/var/www/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php<br>porto/woocommerce/cart/cart-shipping.php<br>porto/woocommerce/cart/cart-totals.php<br>porto/woocommerce/cart/cart.php<br>porto/woocommerce/cart/cross-sells.php<br>porto/woocommerce/cart/mini-cart.php<br>porto/woocommerce/cart/proceed-to-checkout-button.php<br>porto/woocommerce/cart/shipping-calculator.php<br>porto/woocommerce/checkout/form-billing.php<br>porto/woocommerce/checkout/form-checkout.php<br>porto/woocommerce/checkout/form-coupon.php<br>porto/woocommerce/checkout/form-login.php<br>porto/woocommerce/checkout/form-pay.php<br>porto/woocommerce/checkout/form-shipping.php<br>porto/woocommerce/checkout/payment-method.php<br>porto/woocommerce/checkout/payment.php<br>porto/woocommerce/checkout/review-order.php<br>porto/woocommerce/checkout/thankyou.php<br>porto/woocommerce/content-product-cat.php<br>porto/woocommerce/content-product.php<br>porto/woocommerce/content-single-product.php<br>porto/woocommerce/content-widget-product.php<br>porto-child/woocommerce/emails/customer-invoice.php<br>porto/woocommerce/global/form-login.php<br>porto/woocommerce/global/quantity-input.php<br>porto/woocommerce/global/wrapper-start.php<br>porto/woocommerce/loop/add-to-cart.php<br>porto/woocommerce/loop/loop-end.php<br>porto/woocommerce/loop/loop-start.php<br>porto/woocommerce/loop/no-products-found.php<br>porto/woocommerce/loop/orderby.php<br>porto/woocommerce/loop/pagination.php<br>porto/woocommerce/loop/rating.php<br>porto/woocommerce/loop/sale-flash.php<br>porto/woocommerce/myaccount/dashboard.php<br>porto/woocommerce/myaccount/downloads.php<br>porto/woocommerce/myaccount/form-add-payment-method.php<br>porto/woocommerce/myaccount/form-edit-account.php<br>porto/woocommerce/myaccount/form-edit-address.php<br>porto/woocommerce/myaccount/form-login.php<br>porto/woocommerce/myaccount/form-lost-password.php<br>porto/woocommerce/myaccount/form-reset-password.php<br>porto/woocommerce/myaccount/lost-password-confirmation.php<br>porto/woocommerce/myaccount/my-account.php<br>porto/woocommerce/myaccount/my-address.php<br>porto/woocommerce/myaccount/my-downloads.php<br>porto/woocommerce/myaccount/my-orders.php<br>porto/woocommerce/myaccount/navigation.php<br>porto/woocommerce/myaccount/orders.php<br>porto/woocommerce/myaccount/payment-methods.php<br>porto/woocommerce/myaccount/view-order.php<br>porto/woocommerce/order/form-tracking.php<br>porto/woocommerce/order/order-details-customer.php<br>porto/woocommerce/order/order-details.php<br>porto/woocommerce/order/order-downloads.php<br>porto/woocommerce/order/tracking.php<br>porto/woocommerce/single-product/add-to-cart/simple.php<br>porto/woocommerce/single-product/add-to-cart/variable.php<br>porto/woocommerce/single-product/meta.php<br>porto/woocommerce/single-product/product-attributes.php<br>porto/woocommerce/single-product/product-image.php<br>porto/woocommerce/single-product/product-thumbnails.php<br>porto/woocommerce/single-product/rating.php<br>porto/woocommerce/single-product/related.php<br>porto/woocommerce/single-product/review-meta.php<br>porto/woocommerce/single-product/review-rating.php<br>porto/woocommerce/single-product/review.php<br>porto/woocommerce/single-product/sale-flash.php<br>porto/woocommerce/single-product/short-description.php<br>porto/woocommerce/single-product/tabs/tabs.php<br>porto/woocommerce/single-product/title.php<br>porto/woocommerce/single-product/up-sells.php<br>porto/woocommerce/single-product-reviews.php Admin Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field Daily Cron: ? Next scheduled: 2023-03-09 19:33:32 +01:00<br>Options: ?<br>Notes: 2<br>Onboarding: completed Action Scheduler Canceled: 30<br>Oldest: -0001-11-30 00:17:30 +0017<br>Newest: -0001-11-30 00:17:30 +0017 Complete: 4,245<br>Oldest: 2023-10-13 14:24:38 +0200<br>Newest: 2023-11-13 11:59:23 +0100 Failed: 54<br>Oldest: 2022-10-21 22:58:53 +0200<br>Newest: 2023-10-24 16:01:06 +0200 In-progress: 1<br>Oldest: –<br>Newest: – Pending: 5<br>Oldest: 2023-11-13 12:08:57 +0100<br>Newest: 2023-11-16 12:39:47 +0100 Status report information Generated at: 2023-11-16 14:37:16 +01:00<br>`
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Many many thanks for your perfect solutions.
Kind regards
Nader
Hi Roxy,
I used previous backup and now everything is OK. thanks for you perfect supports.
Kind regards
Nader
Hey Nader,
That’s great to hear, happy to help ??
I’ll go ahead and mark this as resolved then, however, feel free to create a new topic if you need any further help.
Also, if you have a minute, we’d love it if you could leave us a review:
https://www.ads-software.com/support/plugin/woocommerce/reviews/
Cheers!
- The topic ‘net sales this month: isn’t update’ is closed to new replies.