NetGEN is broken!!!!!!!!!!!!!!! NO ONE WILL ANSWER MY POST

  • I am not a high level programmer! I am only a user of WP. I have a problem with update WP 4.5 and NextGEN Gallery 2.1.31 that has come out of the blue. I am using Theme Catch Box. Cannot upload images to any Gallery that has been in use for years and I have used NextGEN for 2/3 years with not one (1) single problem. Now I cannot upload any images even after using the NextGEN reset plugin. Today I have lost the settings selection to configure NextGEN. I can access all of my Galleries and images. Need a simple solution that I can understand. My site is https://www.firstchristianchurchpensacola.org/ . Today a new problem is occurring ie – Your browser doesn’t have Silverlight, HTML5, or HTML4 support. Error occurs with all 3 browsers IE 11/10/8, Foxfire and Chrome. ALL are the latest versions! My e-mail address is [moderated]

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  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    @jkelly298, It doesn’t look like you’ve been asking for support in the right place. Asking for support in the right place is important to increase the chance that someone, who knows about the plugin, sees your thread and can help you.

    I understand that you initially created a thread here: https://www.ads-software.com/support/topic/nextgen-gallery-will-not-work-with-wp-45
    This thread was in the ‘WordPress’ plugin’s support forums.

    Then your most recent NextGen thread (that I’ve now removed) was created in the general ‘Plugins and Hacks’ forum.

    You need to instead post on your plugin’s support section.

    To find your plugin’s support section:

    1. Look for the plugin in the repository: https://www.ads-software.com/plugins/
    2. Once you’ve found it, click on it
    3. Now that you’re on the Plugin’s page, find the “Support” link that is below the plugin’s banner. It is to the left of the “Reviews” link.
    4. Scroll down until you find the place to create a new thread

    Or just follow this link:
    https://www.ads-software.com/support/plugin/nextgen-gallery#postform

    I’m afraid that you’ll have to keep support on these forums and not through email or other private means.

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