Netherlands iDeal payments not going through

I have exactly the same!

Hi @doeksisters,

Alternative payment methods such as iDeal are?“push payment methods”. This means the customer’s bank account is debited once they have authorized/approved the payment from their online banking.
When no order has been created in WooCommerce, PayPal Payments will not capture the payment, and no funds will be added to the merchant account.
If this APM payment isn’t captured, it will be refunded automatically by PayPal after 3 hours. So depending on the bank, the buyer should see the refund in a few days as SEPA transactions take a day to process.

The only scenarios in which I could see this happen are either when the webhooks are not registered (they are essential for APMs), or the buyer did not correctly complete the checkout process as described in this issue.
The behavior described in this issue should be more unlikely in the latest versions after a basic validation was introduced. But buyers can still trigger it, for example, by providing an invalid zip code.
Ways to further mitigate eventual confusion are under investigation, but it shouldn’t usually be a problem.

Kind regards,
Niklas

Hi @niklasinpsyde

Thank you for coming back. Yes you are correct, in each instance so far, the money has always been returned. But this is still a big pain for both customer and myself. The webhooks look correct, but I’m a little nervous to Resubscribe my webhooks at this stage as I’m in the middle of sale and can’t afford that to possibly go wrong as it’s only iDeal that has the problem.

I’ll try and resubscribe after the sale is over, hopefully that will fix the issues.

Hi @doeksisters,

It’s meant to be a hassle-free payment experience for the buyer, so this is certainly not the expected behavior.
Individual APMs can also be disabled if you prefer not to provide them while we try to better understand the issue.
Resubscribing the webhooks is usually a good thing with no negative implications.
But you can also click the “Simulate” button to confirm the webhook connection is working. This will request a test webhook from PayPal and show you a success message.

We would need to better understand what is happening for the customer after confirming the iDEAL payment in the popup window.
Are they returned to the Checkout page? Or are they maybe redirected to another page?
When there is no WooCommerce order, I doubt the customer was sent to the order-received endpoint.

Generally, the best way to test the Checkout flow (including APMs) is with a PayPal sandbox account connected. If it works in the Sandbox, it should work the same way with a live account.

Kind regards,
Niklas

Hello,

since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Kind regards,
Joost

Hi, just to let you know that issues hasn’t been resolved. The customer doesn’t return back to the “order complete” page, but does have the funds deducted from their account. I have disabled that payment option for now.

Thank you