network http error 500 – internal server error

  • Have network set at https://sweetblogspot.com but cannot access due to “internal server error” (500)
    Checked error log but no entries
    Have tried each of the versions of .htaccess file but no change.
    No idea what the original multisite wp version was other than either WPMU or later. (how do I find that out?)
    Stuck.
    .htaccess file currently set as: (WP v 3- 3.4.2)

    # BEGIN WordPress
    RewriteEngine On
    RewriteCond %{SERVER_PORT} 80
    RewriteRule ^(.*)$ https://mydomain.com/$1 [R,L]
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]

    # uploaded files
    RewriteRule ^files/(.+) wp-includes/ms-files.php?file=$1 [L]

    RewriteCond %{REQUEST_FILENAME} -f [OR]
    RewriteCond %{REQUEST_FILENAME} -d
    RewriteRule ^ – [L]
    RewriteRule . index.php [L]
    # END WordPress

    wp-config multisite code:

    /* Multisite */
    define(‘WP_ALLOW_MULTISITE’, true);
    define(‘MULTISITE’, true);
    define(‘SUBDOMAIN_INSTALL’, true);
    define(‘DOMAIN_CURRENT_SITE’, ‘mydomain.com’);
    define(‘PATH_CURRENT_SITE’, ‘/’);
    define(‘SITE_ID_CURRENT_SITE’, 1);
    define(‘BLOG_ID_CURRENT_SITE’, 1);

    This site was previously hacked and I have had to replace all but wp-content. wp-content has been given a going over to try and clean it – think it is now clean.
    Any assistance would be greatly appreciated – my current ISP is not communicating.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    Checked error log but no entries
    Have tried each of the versions of .htaccess file but no change.

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    Thread Starter mistral7-wporg

    (@mistral7-wporg)

    Hi t-p
    Tried your suggestions.
    Access via cpanel works so renamed all plugins, renamed all but wp seventeen, themes, renamed .htaccess, all with no improvement.

    What I have noticed whilst checking another site via cpanel this morning, is this particular site I have the problem with suddenly came up in the file manager address line, but files were correct for the site I was checking.
    Methinks there is a fundamental problem with the server.

    Now, if I could just get the ISP to talk with me ….

    Appreciate your assistance with this.

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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