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Never capture an authorization

rspector — Fri, 20 May 2022 22:39:51 +0000

Hello,
I currently integrate multiple wp woocommerce sites with NetSuite via farapp. Our payment gateway plug-in is set to auth only. NetSuite is designed to capture the payment once the order is invoiced. The problem is I want to use Woo shipping notifications. So when the order ships farapp passes the tracking information back to woo setting The order status as shipped. I want woo to change the status and email the customer but NOT to capture the authorization as it gets captured in the ERP system. Has any one had any luck disabling capture on status change?

Reply To: Never capture an authorization

Margaret S. woo-hc — Sat, 21 May 2022 14:12:55 +0000

Hi @rspector

I understand that you are using NetSuite via FarApp for integrating multiple WooCommerce sites.

I want woo to change the status and email the customer but NOT to capture the authorization as it gets captured in the ERP system

What you are looking to implement would require some customization. Please be informed that support for customization falls beyond the scope of support we are able to provide in this forum. This particular forum is for questions that are related to the WooCommerce core features.

NetSuite being a third party tool, can best be supported by their own team. We recommend reaching out at their helpdesk: https://www.netsuite.com/portal/services/support-services/suitesupport.shtml

We can also recommend the following places where you can get help related to custom coding if need be:

WooCommerce Developer Resources Portal: https://developer.woocommerce.com/
WooCommerce Slack Community: https://woocommerce.com/community-slack/
WooCommerce Community on Facebook: https://www.facebook.com/groups/advanced.woocommerce/

I hope this points you in the right direction.

Thanks

Reply To: Never capture an authorization

Margaret S. woo-hc — Sat, 28 May 2022 03:10:24 +0000

Seems we’ve not had additional inputs on this thread. Thus, we encourage you to make use of the above resources.

I’ll go ahead and mark the thread closed but please feel free to create a new thread if you have further questions.