New auto recurring payment (Paypal) not showing up in ARMember backend

  • Resolved stef

    (@stef09x-sw)


    6 months, 3 weeks ago

    We have an issue where a plan is paid yearly using Paypal auto debit payment recurring subscription method (Subscription (Automatic)) and the payment history is not showing up in ARMember backend for that user, but Paypal shows the recurring payment is successful.

    Also the Member is shown as active in ARMember backend but no record of the payment is shown for current year.

    How do we fix this? We need to be able to see if a member has paid or not for the current year and whether they are active or suspended.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support dimplemodi

    (@dimplemodi)

    Hello,

    ARMember responds as per the data received by the payment gateway and it sometimes takes time to send the response of the payment confirmation to the ARMember and therefore the payment may not reflect, but to track the ARMember lite does provide a facility to check the debug log you can activate it from the ARMember Lite -> General Settings -> Debug logs here you can enable the switch for the PayPal.

    Further you can check the logs and find whether the “Webhook data” is received successfully or not.

    Kindly check accordingly and let me know if there is anything else.

    Thanks

Viewing 1 replies (of 1 total)
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