New certificate template

  • Resolved kevocam

    (@kevocam)


    4 years, 1 month ago

    Hello everybody.

    When I want to generate a new certificate template, when I click on “Set the certificate image” nothing happens, the modal window does not appear to be able to select the background image. somebody could help me

Viewing 1 replies (of 1 total)

  • Hi @kevocam ,

    I’m not able to duplicate this on my test site: https://cloudup.com/cdVqpy1jkaU

    Are youu using the latest versions of Sensei and Certificates? They were both updated recently. ??

    What version of WordPress are you using? Which browser?

    If everything’s up to date, the next thing I’d try is checking for theme or plugin conflicts.

    Try disabling all of your plugins except Sensei LMS (and extensions). Then try testing again to see if the issue persists. If that resolves your issue, you can find what was causing it by enabling each plugin one by one while continuing to test.

    If that doesn’t help, you can also try switching to the Twenty Twenty theme via Appearance > Themes, and test again. If the issue is resolved then you know it’s a problem with the theme, and you’ll need to contact the theme author for further assistance.

    Let us know how it goes.

    Best,
    Cena

Viewing 1 replies (of 1 total)
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