New checkout experience questions

  • Resolved editpostok

    (@editpostok)


    11 months, 2 weeks ago

    Hello,

    Is the ‘New checkout experience’ feature fully tested and ready to use?

    I would like to use it, but when testing I run into problems.

    When doing a test payment(card or any EURO payment option), I get the following wc error notice on the top of the checkout page:

    “An error occurred while connecting to the server. Please try again.”

    The order is being created in WooCommerce and is set to ‘pending payment’ and has 1 order note: ‘Stripe payment intent created’

    In the stripe dashboard, indeed the payment is there, but the payment is ‘Incomplete’ and says: “The customer has not entered their payment method.”

    On the payment page it displays: “The PaymentIntent requires a payment method” and “status”: “requires_payment_method”

    So it seems the payment method is not being passed.


    Webhook data

    API version: 2023-10-16

    Events:

    charge.captured
    charge.dispute.closed
    charge.dispute.created
    charge.failed
    charge.refunded
    charge.succeeded
    payment_intent.amount_capturable_updated
    payment_intent.payment_failed
    payment_intent.requires_action
    payment_intent.succeeded
    review.closed
    review.opened
    setup_intent.setup_failed
    setup_intent.succeeded
    source.canceled
    source.chargeable

    Using php 8.2 and latest WP and plugin versions.

    Am I using the right API version? Am I missing any events?

    When the ‘New checkout experience’ feature is disabled, all works as expected.

    Best regards

Viewing 1 replies (of 1 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello editpostok?

    Thank you for contacting WooCommerce support. ??

    I understand you want to confirm if Stripe’s “New checkout experience” feature is fully tested and ready to use.
    When you use this feature, you face issues with the payment process.

    To help you further, I’d like to understand more about your setup.

    Could you please send me a copy of your site’s System Status?
    You can find it via WooCommerce > Status.
    Select Get system report and then Copy for support.

    Once you’ve done that, you can paste the text in https://gist.github.com
    After that, you can paste the Gist link here in your reply.

    Also, confirm if Stripe is on Test Mode and if you are using Strip’s test cards.

    Looking forward to your response.

Viewing 1 replies (of 1 total)
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