New Database for existing WordPress site
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Hi All
Wondering if anyone could offer any advise on my predicament.
Here’s the story
I built a WordPress site for my old employer and it was originally in my hosting account , after getting calls weekly from the ex employer I told them they needed their own hosting account and migrated the domain name and website to their own hosting.
All was well up until I decided I was closing my account – I initiated a cancellation on Monday , On Tuesday my site and and everything in my hosting account was gone , here the problem
The employers website was apparently using a database residing in my hosting account? I found this ridiculous that a database can be accessed in my account by another account holder.
Ives been told by the hosting they will do their best to restore the database which quite frankly not good enough considering I only initiated a cancellation 3 days ago and their T&Cs say data wont be delete for 14 days.
Anyhow that the story but what I need to know , is there anyway to get round the fact I don’t have access to a database for a given WordPress installation?
I used Updraft backup on both my website and the clients , but the database I looked at from my installation backup is not the one that clients config PHP file is looking for.
The DB backup of the clients is also a database not evident in the PHP Config file
What are my options I have access to the clients webspace and all files in it but need a solution over the database.
Any help would be fantastic as my hosting is wasting time sending me from one person to the next , I’ve spent 2 hours on the phone and I’ve got the cancellation team trying to resolve the DB issue.
Yours hopefully
James
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