New Donation Email Notification not being received

  • Resolved Christopher Field

    (@pittsburghchris)


    6 years, 9 months ago

    I have a donation form with an associated email address that is not receiving a notification when there is a new donation.

    Is there a way I can track the outbound email from WP Give so I can confirm that the email was indeed sent, or maybe to see that there was an error and it was not sent?

    The owner of the email address says she looked in her spam folder and could not find the email notices.

    Thank you for any help.
    Chris

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hey @pittsburghchris – you can install a plugin like Email Cop: https://www.ads-software.com/plugins/email-cop/

    Then resend an email or process a test donation to view the emails. Be careful though because this will stop ALL emails from the site.

    Thread Starter Christopher Field

    (@pittsburghchris)

    Hello Devin and thank you for you your reply and idea. I installed and tried the email cop plugin but was not able to gather any information about whether the email was delivered or failed internally.

    I am trying a secondary email for this person.

    Plugin Author Devin Walker

    (@dlocc)

    Hey @pittsburghchris – The email cop plugin will tell you whether the email is being sent out or not from your server. Not whether or not it has been accepted by the incoming mail server. Acceptance of emails depends on the mail servers settings. Some can be more locked down than others.

    Depending on your host, I’ve found that WordPress’ default email deliverability can vary. What works best is using a services like MailGun or SendGrid to handle sending all emails. You can easily track and tell which emails were send and delivered from their interfaces and it’s much more reliable. Other than that, I’ve opened an issue here to see what we can do about tracking deliverability from within our plugin: https://github.com/WordImpress/Give/issues/2841

    I hope this clears up your questions. Please let me know if you have anymore questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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