• Resolved justinator24

    (@justinator24)


    Hi there,

    I’ve been searching through the docs and coming up short of a solution here. I have a client running the Give plugin and running into an issue with their donation notifications. One of their donation forms uses the options for donating in memory of someone else and mail a card to notify someone else of the donation.

    The form is using the {tribute_info} tag. They need the last name of the honoree to be required and to be in the donation email so they can properly record that information. When a user simply donates this way it works perfectly ex. Tribute Information:

    frank has requested that their donation be made in honor of Justin Oasrsldkfs.

    Thank you,

    However when a user chooses to mail a card and then enters an address and mail notification details the notification email changes and cuts out the honoree details removing the last name. ex. frank has requested that their donation be made in memory of Justin. Here is the mailing address for this Tribute:

    Justin Oasrsldkfs
    1234 Oasrsldkfs Dr. etc…

    Is there somewhere I can find and customize this message so the honorees last name is always included in all of these cases?

    Thanks in advance for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    This question is regarding one of our paid add-ons. The moderators of this forum require that all inquiries about paid products happen elsewhere. Please use our Priority Support page for your inquiry and we’ll get back to you very soon:
    https://givewp.com/priority-support

    Thanks!

    Thread Starter justinator24

    (@justinator24)

    Okay great, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘New Donation Email Notifications’ is closed to new replies.