New email window opens when field is clicked on?

  • Resolved Sez

    (@sezgower)


    3 years, 5 months ago

    Hi team

    I’m assisting a new client with their entry submission form (I didn’t build the website itself, I’ve only just been brought on).

    The first form on the page I’ve linked is done in Divi and there’s no issue there.

    The second form, for submission entries, was built with Forminator because they needed to be able to submit multiple image files.

    The submissions are coming through fine but when I click on a field, it opens a brand new email window. Every time I click on any field. I got someone else to test it and they’re getting the same result.

    Is this a bug or did I miss something in the set up? Is there an easy way to fix this?

    Appreciate any assistance!

    Cheers
    Sez

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Imran – WPMU DEV Support

    (@wpmudev-support9)

    Hi @sezgower !

    Hope you’re having a good day!

    This sounds odd – at least I’m not sure what may be the issue here exactly and why it’s happening.

    Could you share an export of the form with us so we can take a closer look? You can use a service like https://pastebin.com and share a link here or if you want to share it privately you can do it through our contact form:

    https://wpmudev.com/contact/#i-have-a-different-question

    Please use the template below:

    Subject: “Attn: Pawel”

    Message template:

    – Link to your WordPress site
– Download link to file on a cloud drive or link to pastebin.com or similar service
– Link back to this thread for reference (ex. https://www.ads-software.com/support/topic/ticket-title/)
– Any other relevant URLs/info

    To ensure we don’t miss this please let us know here once you’ve submitted the form.

    Kind regards,
    Pawel

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @sezgower ,

    We haven’t heard from you for a while now, so it looks like you don’t need our assistance anymore.

    Feel free to re-open this ticket if needed.

    Kind regards
    Kasia

Viewing 2 replies - 1 through 2 (of 2 total)
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