New field added but no value on admin screen

  • Resolved selenasmith

    (@selenasmith)


    4 years, 10 months ago

    I’m using Profile Builder. I added a new input field and imported a test csv. The meta values are correct in the database but on the admin screen the field is blank. I also noticed an existing checkbox field had no value either.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @selenasmith,

    Are you sure that Profile Builder are using the meta fields you suppose to use?

    Thread Starter selenasmith

    (@selenasmith)

    Yes. The existing checkbox field has been in use for over a year and we’ve used your plugin to automatically update the record from another source. Everything’s been working correctly for over a year until recently. I’m not sure exactly when this issue started but it may have started with a recent plugin update.

    The new input field has no values on the admin screen either. I tested an import into another existing input field and it worked correctly.

    I verified that the values are correct in the usermeta table.

    Thanks!
    Selena Smith

    Plugin Author Javier Carazo

    (@carazo)

    @selenasmith,

    If values are correct in the database, our plugin do the works well.

    Problem seems to come from the other plugin.

    Thread Starter selenasmith

    (@selenasmith)

    I thought that was the case. Thanks for your quick response! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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