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What theme do you use on the site?

Hi and thanks for your quick response ??

I’m using Unicon

It is prohibited here to post about a commercial product. Ask the seller of the theme instead.

I’m sorry, it was never my intention to break the rules of the forums.

I’m a bit confused though, because you asked me what theme I am using and I just gave you the answer. I linked to it so you would have easier access in case you wanted to check it out. My mistake. I wasn’t aware of the prohibition and I apologize for that.

Hello again,

Before anything else, I would like to insist that I had no intentions of disrespecting the etiquette of the forum, neither I wanted to promote any product. I’m just an individual starting a business blog on my own, with very little experience, who landed here seeking help.

All I came here to say in this message comes out of respect and appreciation to people like you that develop freeware for the benefit of others, which I highly admire, and, at the same time, out of confusion and astonishment because of what happened in this thread.

In the first place, I think I came to the right place to seek help about a Contact Form issue. Before I posted my message, I searched the forum for similar cases. Then, I decided to post my question. Very shortly after, I was replied by you, the developer (which is always a privilege and something noteworthy) , who asked me a very direct question, that I answered precisely and to the point.

It is your next reply is what I can’t still understand at all. Why ask me about the theme in the first place if my answer won’t be accepted, or will infringe the rules or create a problem? I didn’t come here to post anything about any commercial products, I just answered the question I was asked. I made a mistake I wasn’t aware of and I apologized for it.

Why show interest in my inquiry but then, after answering your question, being told to seek help out of here, contacting the theme’s developers?

Why mark the topic as resolved when no real answers or directions, or attemps of explaining something constructive were given???

I fully understand that there should be no expectations at all when asking for help regarding free plugins or open source software, especially in forums like this one that’s run by volunteers. This is not what bugs me in any case. I want to make this clear. Like I said, I highly value and appreciate the work of all the community of freeware developers. What I would like to understand is why this attitude and behavior towards me in this thread. I understand I need to be told I did something prohibited that can’t be repeated. What I don’t understand is why after that I’m sent away and denied help, with no further reason. Doesn’t this defeat the whole purpose of having a support forum???

Thanks for reading.

Hello @thebea58,

Maybe some of the answers we give may seem rude, I’m sorry for that. What we try to do is to answer as briefly as possible, since this plugin is the most used in the whole WordPress ecosystem and receives hundreds of support questions every week, we want to answer as many people as possible.

We ask what themes are you using to know if we will be able to support you, not to blame you for using them, we are not against premium products. Remember that we don’t have access to premium themes and therefore cannot support them. For that reason, we ask users to contact the developer of the premium products they are using, be it a theme or a plugin.

Returning to your question: CF7 comes with a clean markup with almost no styles and it is the themes that usually apply styles to it. If this is not the case with your current theme, you can apply your own custom styles to make it fit your needs. If you want to apply styles to several sites with the same theme, you can reuse the code (this is what I usually do). There is an excellent article in the official documentation that will clarify most of the doubts related to the styles in CF7: Styling contact form.

Best regards,
Yordan.

Hello Yordan,

First of all, I would like to thank you for taking the time to read my message and answer me in such a thorough and kind manner. Much appreciated.

I completely understand the situation you mention about CF7, the workload (and probably dealing with people expecting excellence and quickness from a group of volunteer workers of a free plugin), so let metake advantage of this new message to extend my gratitude and admiration for all of you involved with CF7 in any way. Seriously, your skills and generosity are remarkable.

I also understand and agree with your position regarding premium products. I might have been wrong coming here to ask for help in the first place.
For future occasions, I would like to know how to answer when I’m asked about a product that happens to be premium.

Last but not least, thank you so much again, this time for your last paragraph. That is really helpful and nice of you, and I appreciate it a lot. Sometimes, kindness might take an extra minute but it’s always worth it.

Have a great day.