New fields added are not showing up

  • Resolved maganmi

    (@maganmi)


    4 years ago

    Hi,

    I have my pop-up with only the email field and the submit button. I just inserted the First Name and Last Name but the pop-up still shows only the email field and the submit button.

    I tried to purge the cache with the W3 Total Cache plugin but still not showing the new fields.

    Many thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sygnoos Support

    (@sygnoossupport)

    Dear @maganmi ,

    Thanks for reaching out.
    We need to have some details about the issue you face, so we can investigate further.
    Can you please send me the system information file?
    You can retrieve it from here:
    https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv
    Also, please, send us the screenshot from the popup editing section so we can see how the popup looks before it needs to be published.
    On another note, we would like to have the website link to check the popup live, please.

    Thread Starter maganmi

    (@maganmi)

    Hi, sorry for the delay in my reply.

    Well, finally a day after the problem, it worked correctly, so we can consider the problem solved.

    The best problems are the ones that are solved without doing anything ??

    Best regards and thanks

    Dear @maganmi ,

    Thanks for getting back to us.
    We are glad the issue is solved now.
    Please, feel free to open a new support thread if you need further assistance.

Viewing 3 replies - 1 through 3 (of 3 total)
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