New Hustle + qTranslate-X does crash the site

Hey Jra,

Sorry to hear you’re having issues after the update.
Not sure why this is happening to you as qTranslate-X and Hustle work fine on my installation, it’s possible there’s a specific setting somewhere that’s causing this.

Can you enable debug log in your wp-config.php by replacing define(‘WP_DEBUG’, false); with this code:

// Enable WP_DEBUG mode
define('WP_DEBUG', true);

// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set( 'display_errors', 0 );

Activate Hustle and qTranslate and this should create debug.log file in your wp-content folder that could tell us what is going on.
Can you upload the log file to any file sharing service and paste the download link so we can check it out?

Cheers,
Predrag

Hello,

thank you for your quick response.

I’ve change the config file, even I’ve installed a debug plugin, but in the debug.log I only find this sentence five times:

“PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression”

I think there are not any more data in regard the error because the screen I got is this:

https://drive.google.com/open?id=0B380DyQJw554Tk52OEFnVXpWeGc

So, nothing to track here, I guess.

How can I know what error is generating that ?

Thank you.

Jra

Hello Jra,

I’ve also can’t replicate the same on my site, both plugins working well together.

Usually, the 500 Internal server error means that the site’s resources are low. Please try increasing the PHP memory by adding the following to wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');

Let me know how it goes!

Kind regards,
Nastia

Hello,

thank you for your response.

I’ve increased the memory and the result is the same: if both plugins do work at the same time, we got a 500 Internal server error.

I use several plugins on my site, many of them in relation with WooCommerce, but after enable and disable all combinations that I’ve been able to do, I realize that they are qTranslate-X and Hustle that can’t be active at the same time. Maybe there are more combinations still to test (for example qTranslate-X and Hustle enabled but WooCommerce disabled), I have no way to know all. Also, if that were the case, I don’t have substitute for WooCommerce, neither qTranslate-X, so I have to keep them working.

The question here would be why everything works fine before the updating from WordPress PopUp to Hustle (in my opinion, Hustle much better now in all ways, really a good job) and now, suddenly it doesn’t, at least on my site.

Thank you again.

Kind regards,
Jra

Hi Jra,

Hustle is a complete rework of Popup plugin and they have little in common.

I did a test on my site with Woocommerce and qTranslate-X, I even installed “WooCommerce & qTranslate-X” plugin but still had no issues with running Hustle.

Can you give us some more info about your setup, like which WP and PHP version you use?

Is it possible for you to setup staging site where you can perform full conflict test without affecting your live installation?

Cheers,
Predrag

Hello,

this is my setup

WordPress Version: 4.7.2
PHP Version: 5.6.29
MySQL Version: 5.6.35

Because it’s a production site, I can’t stop it for testing to do an exhaustive conflict test. For now, I’ve just removed the popup banner that informs for offers until I fix this in some way, but due its bait condition for sales, I can’t leave it this way much longer.

Than kyou again.

Cheers,
Jra

Hi @jramed,

Your server details are fine and shouldn’t cause any issues with Hustle.

Since I’m still unable to replicate this on my installation it would be great if you could setup staging site as a exact copy of your main site and perform complete conflict test there so can continue debugging this.

Cheers,
Predrag

Thank you for your answer. I will try to do a deeper debug when I’m able to do a stop on the production site, so I can inform you about possible new undetected conflicts so far.

Cheers.
Jra