New Install – No Data

Can you share your domain so we can take a look?

ah yes of course, https://digitalcarbon.online

If I open https://www.digitalcarbon.online/wp-content/plugins/burst-statistics/endpoint.php

I get a 403 forbidden. So I guess the server or a security plugin or setting in your hosting environment is blocking all requests which directly hit the plugins directory.

Please exclude this URL from the block list, and try if that helps.

Hi Roger, I guess I don’t know how the plugin works because I’m wondering why that endpoint should be accessible outside of the server?

I don’t see any blocked hits to the endpoint.php in my WAF logs.

I do see these entries are giving a 200 status code, which seem like the kind of entry associated with logging an activity?

https://www.digitalcarbon.online/wp-json/burst/v1/track/?token=[token number removed]&_locale=user

thank you for your support

I tried delete Burst and got a strange error that I don’t get with any other plugin I try to remove: “Deletion failed: There has been a critical error on this website.Learn more about troubleshooting WordPress.”

More info, this was in the error log “‘PHP message: WordPress database error Table ‘xxxxxxxx_pk.wp_burst_statistics’ doesn’t exist”

It sounds like the burst table was never installed, causing the tracks not to get stored.

This will probably also cause the uninstall error. Can you try removing the plugin using ftp, the re-install it with debugging enabled? Possibly you have not enough permissions to create new tables. The issue should show up in the logs then.

The endpoint mentioned is the default tracking mechanism, which is fastest. It gets a direct hit from the browser with the minimum load of resources, which is why it is directly accessible.

• This reply was modified 9 months ago by Rogier Lankhorst.

Interesting, one table was create, wp_brust_goals I think. I’ve manually removed the plugin, dropped the one table that was created and tried installing again. I disabled the WAF while doing it, but the same scenario – missing tables.

I don’t have problems with other plugins, so can’t imagine it’s a permission issue.

• This reply was modified 9 months ago by 5c0tt.

Is WP_DEBUG set to true in the wp-config.php? This ensures that the database upgrade runs again. If it doesn’t run, I would expect some php errors about it.

I am having a similar problem in that my statistics aren’t showing up. My website is https://buykava.au. Never had this issue on my other websites where I have Burst installed.

@manhire In your case I can see that the plugin is trying to use the rest_api for tracking, but there is a javascript error ‘wp is not defined’. My first guess would be that this is caused by too much javascript defer/concatenation/minification by your caching plugin. Please try disabling those options one by one.