New Install, Not Working

  • Resolved hesperrose

    (@hesperrose)


    7 years, 3 months ago

    Hello,

    First, let me say that your plugin is lovely (from what we can tell). We have been trying to add an Instagram slider to our blog today with no success.

    We’ve tried several plugins, and thought that yours was working, after initially not. At first we received an error that our username was not being recognized. That no longer seems to be the case. However, we still cannot get a carousel to appear on our home page.

    Would you be able to assist us with this issue? I didn’t see a solution currently within any of the threads. Additionally, how might we get the carousel slider to appear in our footer…if we can get the plugin to work?

    -Thank You in Advance & Happy Holidays

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • hi
    try to create new Carousel and paste shortcode in the footer widget.
    if any issue then add gallery shortcode in the temporary page so i can check for the problem.

    thanks

    Thread Starter hesperrose

    (@hesperrose)

    *Apologies if this displays twice, the first time I submitted it I got an error and it didn’t post*

    Hello again,

    First and foremost, thank you for replying to us so promptly. We had to install a shortcode widget, because putting the shortcode directly into the footer was not an option, and adding an HTML field didn’t work either.

    We saw that you added a footer section to your plugin’s widget, which is wonderful! Thank you very much. We have tried adding the shortcode using the shortcode widget plugin, and your plugin’s built-in footer option, and are pleased to say that both have successfully added an Instagram carousel to our footer.

    Unfortunately, we have a new issue. The Instagram images are microscopic, despite the fact that the “Medium” size has been selected. We’ve tried moving the settings from “Medium” to “Small” and back to “Medium”–just in case, but to no avail. Will you be able to offer assistance and/or advice with this matter? Thank you in advance.

    -Kind Regards

    Hello,
    may be its cache issue. or i have to check webpage for the problem.

    Thread Starter hesperrose

    (@hesperrose)

    Thank you for your prompt reply. We’ve already tried clearing the cache. Here is a link to the website…Anywhere.

    you are using EightyDays Lite theme. and according to the theme code, there is only one footer widget and it will span only 1/4th of the total width.
    so the quick fix is, goto:
    Appearance > Customize > Additional CSS
    and add the below CSS code there. 

    
.footer-widgets .widget.col-md-3 {
    width: 100%;
}
    Thread Starter hesperrose

    (@hesperrose)

    Success! Thank you so much for all of your assistance and prompt responses–we SINCERELY appreciate it. ??

    -Kind Regards & Happy Holidays,

Viewing 6 replies - 1 through 6 (of 6 total)
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