New Member Groups Cannot Logout

  • Resolved Kevin Brennan

    (@ksbrennan)


    9 years, 3 months ago

    We’ve created a few different users groups to manage content accessibility. Everything is working perfectly except logging out. When a user visits the Logout page, they are not logged out but still redirected to the page we’ve set them to be redirected to (Login).

    The settings look identical to the default Member’s settings.

    Is this a known issue or is there a something I might be missing?

    Any help would be appreciated.

    https://www.ads-software.com/plugins/ultimate-member/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Ultimate Member

    (@ultimatemember)

    We’ll have to look at backend for this. Can you sign up to our forum and post a question with private details?

    Thanks!

    HI there,

    I am having the same issue.

    I can not log-out from site. Even when i am loggod-in as admin.
    I am running this plugin on my 2 different sites.
    one is running version: 1.3.20 : Working Fine
    Other is updated to version: 1.3.23 : Unable to log-out.
    When i disable the ultmate member plugin, i can smoothly log-out.

    Please look into the issue as it is probably due to some error in newer version.

    Thanks in advance

    Thread Starter Kevin Brennan

    (@ksbrennan)

    Hey raoabid491,

    They solved this for me on their forum.

    The issue for me was permissions on the Logout page. I didn’t have the new user groups set up to view the Logout page so they were being redirected to the Login page.

    You’ll have to go to the Logout page on the back end and make sure the new member types are allowed to view the page.

    Plugin Author Ultimate Member

    (@ultimatemember)

    Hi raoabid,

    I doubt this is linked to newer version in anyway but I’d like to check your issue out, however we’ll need private data and such to access your site and test it (our forum is currently closed for new topics) we’ll ask you to be patient and we’ll address your issue.

    Thanks!

    Hi,

    In my case, the issue was for admin users only.

    I had settings for logout page as viewable to:
    admins
    &
    members

    now that i have changed it settings to accessible to everyone, then i am able to log-out (when logged-in as admin)

    This is the work-around for now. I hope to have it fixed in nex update.

    Thankyou support team for your quick response as always.

    Cheers

    Plugin Author Ultimate Member

    (@ultimatemember)

    You’re welcome and glad you found a working solution.

Viewing 6 replies - 1 through 6 (of 6 total)
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