New Option Group giving error
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Hello, We would like to use this plugin for a campaign and would like to be able to track financial contributions. This seems to be one area that is missing from your support page. In particular, I am attempting to create an Option Group for financial contributions using the option values you recommended CH,OC. when I hit save I get the following error:
Network or server error in response to ajax POST.
jqXHR.status: 500jqXHR.statusText: Internal Server Error
errorThrown: Internal Server Error
Inspect server error logs and/or browser console for possible additional information.
The site seems to be working otherwise. Do you have any suggestions? I would really like to get this up and running in the next week as campaign season is just starting.
Thank you,
The page I need help with: [log in to see the link]
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Please let me suggest that you do not want to create an option group for financial contributions. You should be just adding those values as possibilities to the existing activity type option group. Financial activities need to be saved and manipulated like other activities.
You can integrate WP Issues CRM with a payment processor. I recommend using Gravity Forms as a front end form generator and Stripe as a payment processor. You can then set up a WP Issues CRM interface from your form to record contributions that are made through the form.
That does not explain the error, which I would like to get to the bottom of for you anyway. The area of the software that you are you are activating has been stable for a long time, so I am not sure why you are seeing this response. It could be some kind of local condition unrelated to the software itself. To debug it I would need to see your debug log. You might also be able to get additional error data viewing your error console.
Final resolution of this problem turned out to be that an inadvertent change by the user’s web hosting company had increased the sensitivity of security rules so that they were generating false positives and bouncing legitimate transactions.
I offered the guidance pasted below, but the issue was resolved by the webhosting company reversing their inadvertent change.
For future reference:
The error logs showed that what was happening is that a particular apache mod_security rule was triggering a false alarm and blocking the request.
ModSecurity: Access denied with code 44 (phase 2). Match of “eq 0” against “MULTIPART_UNMATCHED_BOUNDARY” required. [file “/etc/httpd/conf.d/mod_security.conf”] [line “34”] [id “xxxx”] [msg “Multipart parser detected a possible unmatched boundary.”] [hostname “XXXXXXX.com”] [uri “/wp-admin/admin-ajax.php”] [unique_id “XXXXXXXXXXXXXX”], referer: https://XXXXXXXX.com/wp-admin/admin.php?page=wp-issues-crm-main&entity=advanced_search&action=new_blank_form&id_requested=0
If you google parts of this phrase, you will see that it is not an uncommon problem with multiple applications. This security rule does trigger false positives.
The solution is to downgrade the response to this particular rule (“MULTIPART_UNMATCHED_BOUNDARY”) firing from ‘block’ to ‘log’.
In fact, the relevant mod_security documentation recognizes the possibility of false positives and suggest the solution here:
Basically, the fix is to modify one line in the mod_security configuration file to set the variable MULTIPART_UNMATCHED_BOUNDARY as follows:
SecRule MULTIPART_UNMATCHED_BOUNDARY "!@eq 0" \ "phase:2,id:31,t:none,log,deny,msg:'Multipart parser detected a possible unmatched boundary.'"It would appear that you just want to REMOVE the word “deny” from this rule line, but check mod_security documentation.
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