New Order Email doesn’t go to recipient email and defaults to admin instead

  • Resolved dazman88

    (@dazman88)


    3 years, 1 month ago

    Having an issue where the new order email is being sent to my admin email address even though I have set a different email address under WooCommerce > Settings > Email > New Order Email

    Seems WooCommerce is simply ignoring the recipient emailed entered, any solutions on how to fix this?

    P.S the email I entered is correct, and I have tasted it.

    Much appreciated

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @dazman88,

    You might try editing the New Order email and taking out the hands raised emoji. Here’s a screenshot for more clarification.

    See if that makes a difference for you. Let me know how it goes.

    Regards

    Thread Starter dazman88

    (@dazman88)

    Ok thanks but Im not using any emojis.

    Hello everyone,

    You can install a plugin like WP Mail Logging:
    https://www.ads-software.com/plugins/wp-mail-logging/

    Next, you can create a new test order, you can check if the emails are logged under Dashboard > Tools > WP Mail logging.

    Also, for us to take a better look, please share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

    Keep us informed, I hope this helps.

    Mirko P.

    (@rainfallnixfig)

    Hi @dazman88,

    We’ve not heard back from you in a while so I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a solution to this issue.

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
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