New order email not sending

I am having the same issue, and have gone through the following steps like you:

I started having problems with the notification emails for the new orders / canceled orders in Woocommerce.

It happened before updating to the last version of WordPress and it keeps on even after.

I installed the WP Mail Log plugin to check that emails are sent and as far as I can see from the log they are working fine but still my clients and me cannot receive any.

My email is working, I contacted my hosting/provider and we checked together that everything is working. I tried to send an email from my personal address and it works.

I would love an answer on this topic as well.

Hi @maverik22,

Thanks for the detailed post.

So my hosting decided to give me a configuration sheet for the SMTP, but I do not know where to configure only the new order emails (with the data the gave me) in Woocommerce.

Just to mention, the SMTP configurations given by your hosts are intended for your SMTP plugin rather than WooCommerce. This is because WooCommerce itself only generates the emails and then PHP via your email server or your SMTP provider does the sending. Here’s a section on our guide explaining more on how emails are sent – https://docs.woocommerce.com/document/email-faq/#section-10

Thus, you could check which SMTP plugin you’re using and get in touch with the authors for assistance with adding the configurations you were given. Alternatively, you could request your host to guide you further on where you should add the configurations.

Let us know how it goes.
Thanks.

Hi @tarmitage,

We’d like to check your issue separately.

Thus, kindly create a new thread here and share with us more info about it just like @maverik22 – https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0.

Thanks.

Hello @abwaita,

thanks for your answer.

I never needed to use a SMTP plugin for my Woocommerce store so far. I have always used the WC built-in feature and never had issues.

I have other websites where I use SMTP plugins but they are not stores.
I mean that while on these websites there is only a contact form, on the WC store I have different mail boxes (one for the info, one for the orders etc.), so if I had to use an SMTP, when a customer places an order he/she would receive an email only from the address I would specify in the SMTP plugin configuration (e.g. “[email protected]”).

In other words I would not have the flexibility to point to the right “From” address depending on the situation (like an info request or a new order placed).

After a deeper check with my hosting, it popped out that there was a technical problem with their email servers.

Unfortunately this is all I know… otherwise I would have shared the issue/solution here.

Thanks for the support.

Thanks for the update on this!

Please follow up with your host directly if you encounter other issues.

For now, since this thread is closed you may want to open a new topic if you have other questions.

Cheers.

Hi there. It looks like this thread is still open, so I’ll chime in with “I’m having the same issue.”

Customers are receiving their notification emails, but I’m not receiving emails from Woo. Specifically the New Order emails, which used to come through fine.

Similar to @tarmitage above:

I also installed the WP Mail Log plugin to check that emails are sent and as far as I can see from the log they are working fine but I am still not receiving them.

My email is working, I contacted my hosting/provider and we checked together that everything is working. I sent an email from my personal address and it works.

I placed a test order and the order confirmation was successfully sent to my other domain email address (the customer), but the New Order email did not arrive for the shop’s associated email address (the seller).

Please help!

Hi there, for me it was an issue with the Outlook servers. Because Outlook saw the email request coming from an external application (wordpress) it flagged it as spam. I needed to update the txt records within my server to include Outlook. It has since been working normal!

Hi @thpm,

Please open your own thread as it would be better handled in a separate one so that it can be easier to search in general. Please refer to the forum frequently asked questions:

* https://www.ads-software.com/support/forum-user-guide/faq/#i-have-the-same-problem-can-i-just-reply-to-someone-elses-post-with-me-too

Thanks @tarmitage – I’ll look into it. And will do @rainfallnixfig – I’m muddling through for now, but I’ll probably be back come Monday. Heh.