New Order Emails

  • Hello all! OK I have searched high and low and have read for hours on this topic. I cannot fix this issue.
    I have 2 wordpress sites (completely different from pone another) running woocommerce 1 of them is working great it sends all the required emails (new order, cancelled, complete) but the other site not so much! What it does do is that it will send these emails on command but it will not send them when a new order is placed the customer isn’t even getting one!!!???

    Please help, this site was sending these emails when it was first constructed over a year ago now. I am using version 4.6.1 Woocommerce.

    Is there a code snippet I can use? This is really annoying and would love to get it straightened out!!

    Thanks for any and all help!!

    Erik Anderson

Viewing 5 replies - 1 through 5 (of 5 total)

  • Do you have SMTP set-up on your server? If not what is most likely happening is because your email provider is dropping the emails.

    Here is a great SMTP plugin. If you set it up with gmail make sure to allow “less secure apps” to login to your account. I tend to make a separate gmail account to deal with SMTP:
    https://www.ads-software.com/plugins/wp-mail-smtp/

    Thread Starter steadicam

    (@steadicam)

    I do have postman setup using gmail…I will give this one a shot…I’m just wondering why when you actually select a different status the email goes out without problem??

    If you have SMTP set up and tests confirm it works (in WP Mail SMTP there is a test button), I think the email settings for WooCommerce are incorrect which you can find in WooCommerce > Settings > Emails

    Thread Starter steadicam

    (@steadicam)

    Stormrockwell thanks for the info but no good cant seem to get this thing working!!! Very annoying, what is the code that triggers the email to get sent when the order is placed? As I have said the new order email will send as will all the other status emails when you change the status manually?

    Please help!!

    I don’t think your issue is with WooCommerce but if you want to try to edit WooCommerce or any plugin, I highly suggest never editing the code. Most plugins provide hooks so you can modify details or trigger actions.

    Here are a list of WooCommerce filters/actions:
    https://docs.woocommerce.com/wc-apidocs/hook-docs.html

    Sorry, I can’t be more helpful without knowing your environment

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘New Order Emails’ is closed to new replies.