New Order emails being sent sometimes from WooCommerce

  • Resolved johnsotter

    (@johnsotter)


    9 months ago

    Hello, I’ve been using Woocommerce for years. For years, I sometimes don’t get a “New order notification” by email. I’ve checked all the basic settings. I get orders all day and most of them send me a new order notification by email. Sometimes (about 1 in 10 orders) it randomly doesn’t send me the “new order notification”. I can log in and click “resend new order notification” and sometimes that works, and sometimes it doesn’t. I can click that button three times before giving up and finding another way of viewing the order. It seems random. It’s not a particulr product. It’s not updates that are needed. It’s nothing I can put my finger on. It’s just randomly not sending this email when I get an order. And then sometimes I can “resend” it and it comes, and other times it won’t “resend” a new order email no matter how many times I try to get Woocommerce to send another notification. Any help would be greatly appreciated!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • raytan12

    (@raytan12)

    Hi,

    Are you using your server to send emails? Or are you using a dedicated SMTP server to send emails?

    In my experience, using your server (especially shared hosting) to send emails will likely to encounter issues like you described. Sometimes you will receive emails and sometimes you will not.

    Not sure if this could be the reason for your case.

    Thread Starter johnsotter

    (@johnsotter)

    Hi! Thanks for the input! My website is hosted on an IONOS shared server, so perhaps that is causing an issue? I’m no great webmaster, but I get by, so I’m not sure what to do about this. I assume the emails come directly from my Woocommerce plugin on my website which is on a shared IONOS server. Is this something I should perhaps contact IONOS about? Thanks in advance!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there,

    I understand that you’re experiencing intermittent issues with your new order notifications. I’m here to help!

    One of the most common causes is email deliverability issues. These can be due to your hosting provider or email service provider.

    To troubleshoot this, please try the following steps:

    1. Install an SMTP Plugin to improve the deliverability of emails sent by your WordPress site. It does this by sending the email via an SMTP server.
    2. Sometimes emails can land in the spam folder. So, it’s worth checking there to see if the emails are being delivered but marked as spam.
    3. If you have access to your server’s email logs, this can provide more insight into what’s happening with the emails.
    4. Contact your Hosting Provider (IONOS) as they might be able to provide more insight into any potential issues with email deliverability.

    I hope this helps. Let us know if you still need further assistance.

    raytan12

    (@raytan12)

    Yes, you should contact your hosting support on this and see if they can help to troubleshoot the issue.

    But actually a long term solution is to use a SMTP provider to send emails. Shared server email functions is not reliable nowadays.

    You can also install plugins like ‘Automatic email testing’ to check your email server everyday so you know when it is (not) working.

    Hope this helps!

    Hello, I also started having this problem. I’m not using a shared server and I’m using an SMTP plugin for more than 6 years to send these emails.

    The ratio I’m having is also around 1/10 emails.

    Like Johnsotter said even clicking to resend the email notifications sometimes works and sometimes doesn’t.

    it seems we are having exactly the same problem.

    What are the odds of this being the result of a Woocommerce update?

    best regards

    Luis

    Hi Luis,

    Thank you for contacting WooCommerce support. Since all websites are built differently and run in different environments. Therefore, as per our Support Policy, I will suggest you create a new topic so we can assist you separately.

    I appreciate your understanding. ??

    Thread Starter johnsotter

    (@johnsotter)

    So far the SMTP plug-in is working perfectly for me. Thanks so much for everyone’s help!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @johnsotter,

    Glad to hear it – thanks for letting us know!

    I’ll mark this thread as resolved now.

    If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘New Order emails being sent sometimes from WooCommerce’ is closed to new replies.