New order on hold timing and contents

Hi,

In fact a customer can retrieve his payment page after having closed it if he checked the “create account” option on the checkout page.

But you’re right and these features should be evaluated for coming releases.

Thanks for your collaboration !

Agreed. Thanks again.

I would still like to see some kind of email acknowledgement to the customer of the order having been placed and pending payment with a link as soon as the payment link is presented in the store (before they send the bytes). The order is created in WC at this point, yet, if the customer doesn’t send the bytes for any reason, they have no record of the purchase – unless they created an account in which case they can log back in and see their order.

In the interim, I would like to add some text to both the checkout page encouraging account creation for this reason (I am close to just requiring it, which might be easier), AND would like to add some text to the actual checkout/payment page explaining that the order will only be confirmed with an email once payment has been initiated (not confirmed), and caution those that didn’t create an account to write down the payment code if they are not going to complete the payment right away.

How do I add text to the checkout page? I looked in the editor but didn’t see anything obvious.

Thank you as always.

Hi hodgigre,

We are planning to add the major part of displayed texts on the plugin settings page so that they will be 100% configurable. This will certainly come rather soon in one of the next releases.

Concerning the email notification just after a new order creation, it is currently already possible with woocommerce (go to dashboard/woocommerce/settings/emails/Customer invoice / Order details ) but for unknown reasons, woocommerce does not allow to enable the automatic sending of this email.

So you will have to add your own plugin to do that, as described here

// New order notification only for "Pending" Order status
add_action( 'woocommerce_new_order', 'pending_new_order_notification', 20, 1 );
function pending_new_order_notification( $order_id ) {

    // Get an instance of the WC_Order object
    $order = wc_get_order( $order_id );

    // Only for "pending" order status
    if( ! $order->has_status( 'pending' ) ) return;

    // Send "New Email" notification (to admin)
    WC()->mailer()->get_emails()['WC_Email_New_Order']->trigger( $order_id );
}

Hope this help !

Regards

Hi hodgigre,

The new 1.1.0 version of WooBytes plugin now automatically sends a notification email (with order details AND payment link) to customer as soon as the order is created (can be switched off on plugin settings page).

Regards