New order received/paid by customer

If you receive a notification that an order has been placed, you shouldn’t need to check the status of the payment as the payment should have been successful.

Have you had issues where this hasn’t been the case?

thanks

Yes, we did.

Up until now all orders were fine. Then we had one customer who input incorrect card information [the narrative said he used a card with a future date on it].

We got an email informing us about the order but did not know that the payment had failed until we checked the WooCommerce Admin Panel.

I just wondered if there was some setting we needed to change or whether all orders need to be checked on the Admin Panel first. For us the whole purpose of the email notifications is that, even when out and about, away from the office, we would know about an order and arrange delivery without needing to go back and check the computer.

Any further ideas?

ok, so the issue we have is this one transaction appearing to be successful, but wasn’t.

In the admin panel for this order under Custom Fields you should see one or more transactions depending on your payment type. Can you please email [support(at)devicesoftware.com] those transactions so I can assertain what the issue is?

regards

I will update the topic once and the plugin once this has been resolved.

Unable to reproduce the error – plugin worked as expected.