New Order text not translated

Have you updated translations after updating WooCommerce (Dashboard->Updates->Translations)?

Yes, it’s all updated.

Hi @joseveiga

Thanks for reaching out!

have a store with the language set to Portuguese, however, the new order notification email to the user contains a paragraph of text that is not translated: “Thanks for your new order. It’s on-hold until…”

I am trying to find the text string on my personal site, however, I am unable to locate it under the WooCommerce plugin.

Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

As you haven’t responded in a while, I’m marking this as resolved. We’ll be here for you if/when you need us.

Hi,
Sorry for the delay…

Screenshot:

https://snipboard.io/KPExzk.jpg

Text not translated and not found in .PO files: “Thanks for your order. It’s on-hold until we confirm that payment has been received.”

Can you help?

Thanks.
Best regards,

Hi @joseveiga

Thanks for sharing the screenshot.

I checked the text string using the Loco Translate plugin and found it under the WooCommerce plugin. You could use this plugin to translate the text string too.

Hope this helps!

It’s solved!
The problem was that the language was not in sync and it didn’t show all the strings.

Thanks!

Hi @joseveiga

I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! ??

Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

https://www.ads-software.com/support/plugin/woocommerce/reviews/

Thanks!