New orders have to be manually “Completed”

  • Resolved silvere

    (@silvere)


    8 months, 3 weeks ago

    Hello,

    For some time now, all orders placed on the site remain “Processing” despite payment having been made. The web hooks work correctly and it is possible to make refunds, but all new orders have to be manually “Completed”.

    Thanks for your help.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @silvere

    Please ensure that each digital voucher product is marked as both “virtual” and “downloadable” on the product page. This adjustment is crucial for WooCommerce to recognize the product as one that does not require shipping and can be delivered electronically, which in turn should help in automatically completing the order upon successful payment.

    slack_i9P47lHK9R.png

    For more detailed guidance on managing orders and setting up your products correctly, we encourage you to review the documentation provided here: Managing Orders.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Kind Regards,
    Krystian

    Thread Starter silvere

    (@silvere)

    Thank you for your help and your quick reply.

Viewing 2 replies - 1 through 2 (of 2 total)
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