New phone – best way to reset two-factor auth?

  • Resolved Lukasz

    (@wpfed)


    4 years, 6 months ago

    Hi,

    A client of mine received a new phone, is it best if I reset there two-factor auth from their user profile “Reset 2FA configuration”?

    I should also mention we are using Okta as the app.

    Thanks!

    • This topic was modified 4 years, 6 months ago by Lukasz.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Lukasz

    (@wpfed)

    Update on this, I reset the user through the admin profile “reset 2FA configuration”

    Only issue is, upon signing in again there was no two-factor authentication prompt even though I have it set to mandatory for all users with no grace period.

    Will it eventually ask the user to set it up?

    Plugin Contributor robertabela

    (@robert681)

    Hello @wpfed

    We can confirm that there is a problem with the policies. Basically, after you reset the 2FA configuration users are not asked again to setup 2FA.

    We will be including a fix in the upcoming update of the plugin, which will be available within a few weeks.

    Should you want to try the beta version of the update, please send us an email on [email protected].

    Thank you very much for using our plugin.

    Thread Starter Lukasz

    (@wpfed)

    Awesome, thank you!

    Plugin Contributor robertabela

    (@robert681)

    Hello @wpfed

    Today we have released update 1.5.0 which includes a fix for the issue you reported.

    Thank you for your patience and for reporting the issue.

    Thread Starter Lukasz

    (@wpfed)

    Fantastic, thank you! on my todo list to update ??

    Plugin Contributor robertabela

    (@robert681)

    You’re welcome @wpfed

    By the way, please do not forget to rate our plugin and service here: https://www.ads-software.com/support/plugin/wp-2fa/reviews/

    These reviews really help us. Thank you very much and have a great day.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘New phone – best way to reset two-factor auth?’ is closed to new replies.