New Photos aren’t going into galleries?

  • Resolved noelcy

    (@noelcy)


    3 years, 1 month ago

    When I upload new photos all the sudden, the get stuck in loading to a gallery! I can add old photos, and they go into galleries just fine. but any new uploads the last two days will not be put into any galleries. they get stuck with the rotating circle screen and nothing happens. I put the app in troubleshooting mode to see if any other plugins are affecting it- that doesn’t work either. help?

Viewing 8 replies - 1 through 8 (of 8 total)

  • I have the same problem. Installed the program again but problem is still there.

    WordPress 5.8.1
    Photo Gallery 1.5.84

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hi @noelcy,

    Thanks for your inquiry.

    Dear user, we could not reproduce the issue you have described on our end.

    Could you please contact our support team using the following form, they’ll help you to solve the issue.

    Please include this forum post link in your ticket.

    i have the exactly same problem. i can upload Fotos in the desired Folder, but not able to get ist in the Gallery.

    I have the same problem. Installed the program again but problem is still there.

    WordPress 5.8.1
    Photo Gallery 1.5.84

    I also got this issue.

    I faced the same problem as described here. In another thread @audeban describes an error which seems to be the same too: https://www.ads-software.com/support/topic/issue-to-add-image-from-folders/ He describes mentions that the problem is limited to pictures inside folders.

    I was able to circumvent the problem doing the following: After uploading the files in the “Add photos” modal window, hit the “refresh” button (two rotating arrows) from the modal’s toolbar. Do this before you you pick the files and press the button which actually adds them to the gallery.

    • This reply was modified 3 years, 1 month ago by j.hoffmann.
    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello dear users,

    We have found out that this is a bug and the team is actively working on its fix.

    The fixed version will be released during the next 2-3 days. Once you’ll see the new version released, please update it.

    sjgarth

    (@sjgarth)

    Any news on a fix for this issue?

    Plugin Support Zhanna Khachatryan

    (@zhannak)

    Hello dear users,

    The fixed version has released last Friday, please update the plugin and check again.

    I am very sorry that this has taken longer than expected.

Viewing 8 replies - 1 through 8 (of 8 total)
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