New Player logged users cannot watch the videos.

Hello @abdikani1

Thank you for reaching out to us

Based on your description of the problem – users receiving a ‘503 Service Unavailable’ error when trying to watch videos, but able to view them when switching to a legacy player – it seems you are dealing with a potential server-side issue. Here’s a brief explanation and some steps we can take to address this:

Understanding the ‘503 Service Unavailable’ Error:

1. Server Overload or Maintenance: This error often occurs if the server is overloaded or under maintenance. This could mean that the video player is demanding more resources than the server can provide, especially if the legacy player, which might be less resource-intensive, works fine.
2. Plugin Conflict or Misconfiguration: Sometimes, a conflict with another plugin or a misconfiguration in the MasterStudy LMS plugin settings can lead to such issues.

Steps to Resolve:

1. Check Server Status and Logs: Please check if your server is undergoing maintenance or if there are any issues that could lead to resource overload. Server logs might provide more details on the error.
2. Update MasterStudy LMS Plugin: Ensure that you are using the latest version of the MasterStudy LMS plugin, as updates often include bug fixes and performance improvements. You may check changelogs here https://docs.stylemixthemes.com/masterstudy-lms/changelog
3. Test for Plugin Conflict: Temporarily disable other plugins and see if the issue persists. This can help identify if there is a conflict with another plugin.
4. Switch to a Different Hosting Plan: If the issue is related to server resources, upgrading your hosting plan to accommodate higher bandwidth and processing power might be necessary.
5. Contact Hosting Provider: Sometimes, the issue might be on the hosting provider’s end. Contact them to ensure there are no underlying problems affecting your service.

We are committed to ensuring that your experience with our plugin is smooth and efficient. Please try the above steps and let us know the outcome. If the issue continues, we would be more than happy to assist further.

Best regards,

Jacob, Support Team

Thanks for your suggestion. I updated to the latest version of the Master Study LMS Plugin and resolved the issues.

Hey @abdikani1

You are more than welcome ?? I am glad to hear my suggestion was beneficial to your project. May I kindly ask for a favor in return? ?? It would mean a lot to me if you could take a moment to give our plugin a 5-star rating on WordPress. Your positive feedback as a loyal customer will help us spread the word about our product and greatly motivate our team. You can leave your review here: https://www.ads-software.com/support/plugin/masterstudy-lms-learning-management-system/reviews/

I look forward your support as well and thank you very much in advance,

Should you have any questions, remember we are here to help

Regards,

Jacob, Support Team