New plugin version breaks plugin

Hi,

Have you tried accessing your plugins directory via FTP?

Via FTP, you can either do any of the following:
a. Delete the plugin and then install it again via the Add New Plugin dashboard.
b. Download the plugin manually, then replace the file in you plugin directory.

More info: https://codex.www.ads-software.com/Managing_Plugins#installing_plugins

Hope this helps.

Mic

Thanks. I would have gotten to that, eventually.

When I FTP’ed in, none of the plugin files were present in the Decon_Character_Counter folder, and there were some folders with strange names. I may have been hacked in or around the time that I updated the plugin.

I’m not sure how folks do it, because the folder is 755, which should mean they can’t write to it. And WordFence hasn’t warned me of any malicious code anywhere in my installation.

Everything is working now, for now. I’m going to mark this as resolved. Feel free, though, if you have any additional advice.

Thanks!

Great! And you’re welcome. I’m no exert in servers (or hacking, lol), so I don’t have any more advice. But probably something went wrong during the plugin’s repository update, I will look into this also to prevent it from happening again. Thanks for the info!

Do let me know how the character counter plugin works for you, so we can improve it on the next update.

Thanks!
Mic