New popup goes to the trash

  • weblly

    (@weblly)


    2 weeks ago

    Since I upgraded from version 4.3.4 to 4.3.5, when I create a new popup, it goes straight to the trash, and I can’t restore it from the trash.

    Can you fix this issue?

Viewing 3 replies - 1 through 3 (of 3 total)

  • I have the same problem

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @weblly & @thecase

    Thank you for contacting us and bringing this issue to our attention. To help us address your concern more effectively, we would appreciate if you could provide us with additional information.

    Please visit our dedicated support forum and either open a ticket or initiate a live chat with us. During this process, it would be extremely helpful if you could share the debug.log file. This file will allow us to better understand the specifics of the issue you are experiencing.

    Best Regards

    Thread Starter weblly

    (@weblly)

    Hi Jawad,

    Thank you for your reply.

    Obviously, not everyone has my problem, but I’m not the only one with this anomaly.
    So I need to give you some more details for your investigations:

    • wordpress 6.6.2 in multisites
    • php 8.3
      The new popups arrive in the trash in the following cases :
    • with html
    • with facebook
    • with subscription
      Therefore, it is only with the image popup that the popup arrives in the published list.

    Can this additional information help you? If not, don’t hesitate to ask me for more if you need it.
    I’d also like to add that I haven’t found anything in the debug file.

    Best Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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