New Post Emails Stopped Sending July 20th

  • Resolved jonbiloh

    (@jonbiloh)


    2 years, 7 months ago

    Hello,

    Long time user of your Pro plugin for my site, LowEndBox.com. Around July 20th new post email notifications stopped sending. I can’t recall when I last updated your plugin but perhaps something is broken in the current version?

    Everything looks OK on the server.

    – Version 5.4.5
    – Using Amazon SES to send email
    – Test email sends successfully

    A new post notification worked early on July 20th:

    Post Notification July 20, 2022 6:10 am July 20, 2022 9:10 am 1,043 1,043 315

    Later that day it was did not work when a new post was published:

    Post Notification July 20, 2022 4:10 pm July 20, 2022 7:10 pm 1,043 0 0

    All posts since July 20th have shown 0 (ZERO) emails sent just like above.

    CRON is running:

    EVENT	INTERVAL	NEXT EXECUTION
ig_es_cron
1h	In 29 mins
August 1, 2022 8:55 pm
ig_es_cron_worker
10m	In 9 mins
August 1, 2022 8:35 pm
ig_es_cron_auto_responder
10m	In 7 mins
August 1, 2022 8:33 pm
ig_es_summary_automation
7d	In 7 days
August 8, 2022 4:00 pm

    Site Info:

    
### wp-core ###

version: 6.0.1
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @jonbiloh,

    Thanks for your response!

    That’s strange! We might need to debug the issue further with some more information. Could you please contact us on our private support channel here? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thank you.`

    Thread Starter jonbiloh

    (@jonbiloh)

    I submitted through your support channel as requested but have not heard back yet. Please help!

    Thread Starter jonbiloh

    (@jonbiloh)

    Something is broken with your Amazon SES connector (same error occurs when trying to use SMTP sending mode directly). I checked the logs and I am seeing this error:

    Email Source: Email Subscribers & Newsletters Pro
    Mailer: Amazon SES
    Error executing “SendEmail” on “https://email.us-east-1.amazonaws.com/v2/email/outbound-emails”; AWS HTTP error: Client error: POST https://email.us-east-1.amazonaws.com/v2/email/outbound-emails resulted in a 400 Bad Request response:
    {“message”:”Email address is not verified. The following identities failed the check in region US-EAST-1:

    HOWEVER, the from email address as set in your software is an approved identity in SES.

    So my guess is the plugin is not honoring the “from” email address as set in the field dialog box correct.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @jonbiloh,

    I apologize for the inconvenience, but we cannot find your email on our support channel. Could you please send it again?

    For further debugging, I will need some more information about your concern about sending emails.

    You can reach us by clicking here.

    Thanks

    Thread Starter jonbiloh

    (@jonbiloh)

    I’ve submitted three messages using your form as requested. Maybe it’s broken?

    I just submitted another one 2 minutes ago…

    Please help!

    Thread Starter jonbiloh

    (@jonbiloh)

    Did you receive my support message from two days ago?

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @jonbiloh,

    Our team has not received your support email yet, could you please share your email address with me so I can send an email to you from our support channel and debug the issue causing on your end?

    Thank you!
    Stay safe & healthy

    Thread Starter jonbiloh

    (@jonbiloh)

    Hi @shubhanshukandani

    I have submitted the form four times using two different browsers. Maybe something is wrong with your support form?

    You can reach me at lowendboxadm – at – gmail.com

    I am having the same problem, I suspect, as other people here trying to use your plugin with Amazon SES. Your update on July 19th broke SES sending for normal notifications. The test email function (inside your plugin) still works, however.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @jonbiloh,

    Sorry for the inconvenience related to the support form.

    We sent you an email today from Hello@icegram.com. Did you receive it?

    Whereas referring to your concern regarding email sending, it seems to have been resolved in the latest release(5.4.8). Could you please update your plugin and let us know how it goes?

    Thank you!

    Thread Starter jonbiloh

    (@jonbiloh)

    I received your email and I responded.

    I do not see an update available.

    Latest version of Email Subscribers & Newsletters Pro is 5.4.7.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @jonbiloh,

    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!

    Have a great day ahead.`

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello there,

    We haven’t heard from you in a while.

    We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    If you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘New Post Emails Stopped Sending July 20th’ is closed to new replies.