New post with photos–forbidden

  • Hi there,

    When I try to do a new post with photos, using an embed link from smugmug, I get this response: 403: Forbidden You don’t have permission to access this resource.

    I get this same response both when I try to preview the post, and when I try to save the draft.

    -The image embedded from the url does show up in my post when drafting, and it does show up when I initially insert it from the url.

    -The url link is public and does work on its own: https://photos.smugmug.com/photos/i-DNzNFkH/0/65874f2c/X2/i-DNzNFkH-X2.jpg

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Are you using a smugmug block? https://www.ads-software.com/documentation/article/smugmug-embed/

    Thread Starter erstwhiledear

    (@bostoncommoner)

    Thanks. I was not using an embed block, I am still using the classic editor. But I just switched editors and tried it with a smugmug embed block and it said “Sorry this content could not be embedded.” And at the top of the page it says: “Updating failed. The response is not a valid JSON response.”

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Hmmm… that sounds like a smugmug problem. I wonder if they’ve changed their embed stuff recently. But, to be sure, this may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Thread Starter erstwhiledear

    (@bostoncommoner)

    Thanks. I disabled all plugins and switched to a twenty* theme. Now it will show me a preview of the post (as opposed to the 403 page) but it removes the image, and does not retain my title, just writes “Auto Draft” instead. This time I added the image directly from my media library, instead of from smugmug.

    At bar at the top of the page still says: Updating failed. The response is not a valid JSON response.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    It doesn’t work on my test site either. Nor can I add it as an image. I think you should contact SmugMug support to see if there’s something that needs to be done there.

    Thread Starter erstwhiledear

    (@bostoncommoner)

    Well, it’s happening even if the image is coming from my media library. Any other sources that would explain the:?Updating failed. The response is not a valid JSON response.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    What does TOOLS -> HEALTH CHECK say about things?

    Did this just start to happen (as in, was it working properly before?), if so, what has been changed/updated/added that might cause this behaviour?

    Have you tried changing the permalink structure to “Pretty Permalinks“?

    Is the “site url” consistent (https <-> http) with the settings? You can check this in the settings (note, do NOT just change that setting, just check for consistency with the actual ).

    And perhaps file/folder permissions on the server are not set properly. You can find this in the Health Check summary.

    Let us know what you find!

Viewing 8 replies - 1 through 8 (of 8 total)
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