New problem introduced with 2.3.7 – This email address is already reserved …

Hi,

First you will need to deactivate all other plugins and use a default WordPress theme. This seems like a conflict with another plugin/theme.

This issue happens when you are using a Page Builder and you add the [wppb-register] shortcode inside the page and also inside your Page Builder.

Let me know the results.

Best regards,

Thanks for your answer. Anyway, I cannot do the tasks you asked me, just because my site is online and I will miss other features from the other plugins.

I can confirm that I do not use any Page Builder, and I edit always the pages through code.

Moreover, I’m using an original wp theme.

I downgraded to version 2.3.6 and all seems to work normally…

Hi,

I think that some plugin is generating this conflict. Do you use Yoast SEO plugin or iThemes Security?

Can you send me via a support ticket a list with all the plugins that you are using?

It is strange that in version 2.3.6 this issue is not generated.

Best regards,

I don’t use none of the above plugins.

Ticket sent, thanks.

I see the same problem with the new version. I received a few emails from people complaining for receiving this message “This email address is already reserved to be used soon. Please try a different one!” and even though some of them are getting through the registration process they are not receiving the activation email. In Cpanel their email address are not marked as Spam in the Track Delivery section.

Hi,

Did you deactivate all other plugins and use a default WordPress theme? Do you use a Page Builder?

Are you using Yoast Seo plugin or iThemes Security plugin?

Best regards,

I am using Yoast SEO. I’ve updated today to Version 2.3.8 and now I do not see the error with email address but only “There was an error in the submitted form” and doesn’t show any other error in the page so now I do not know what is the new problem…

Hi,

If you deactivate Yoast Seo plugin, the Registration form works correctly?

If Yoast Seo is not the issue, please deactivate all other plugins and use a default WordPress theme to debug this issue further.

Let me know the results.

Best regards,

I’ve deactivated Yoast SEO and have the same problem. I cannot deactivate other plugins or use default theme as the website is live, receives a lot of visitors and I cannot use a dev website because Profile Builder Hobbyist license is not working on 2 websites…

I think I will get rid of this plugin even though I’ve paid for it…