NEW PRODUCT not showing in my menu…

Hi @jonthomaswp

Thanks for reaching out!

I have duplicated a product, changed everything. Once submitted it is not showing on my store in the menu options.

I have “featured” clicked and it appears half way down the front page on featurd section, just not in the main drop down menu…?

Could you please provide us with a clear screenshot of what you’re seeing on your end? This will help us better understand your situation and address your concerns more effectively.

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Hi, sorry for late reply.

Thre is nothing to screenshot I don’t think.

I update the price in the price matrix, press update, and refresh the live webpage and it does not update, I also notice that on the bck end in the price matrix it reverts back to the old price once it has reloaded.

Strangely, the person who host my site trid it, and he could chang the price no problem he said.

I am really confused. All plugins updated.

Hi @jonthomaswp

Please share a product URL where you updated the price, so I can test it on my end.

It seems like a cache issue, try to deactivate the server cache and cache plugin if you’re using any cache plugin and try to update the pricing again.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Download for support” (after you scroll down a bit)”. Once done, please upload it to this chat.

Hi.. I can’t post a link on this thread, PM you???

I am using WPROCKET, delete that and install again??

I would rather not post anything on here with my site name or business name for obvious reasons. Can I PM you links?

Hello @jonthomaswp,

Feel free to remove the site URL or any other identifiable information before posting the logs here.

I am using WPROCKET, delete that and install again??

No, you can simply purge the cache and deactivate the plugin. :?)

Look forward to hearing back from you.