New radio button doesn’t send message

  • Resolved gene-stevo

    (@gene-stevo)


    1 year, 3 months ago

    Hi Guys, I’ve added a new radio button to a form using email routing to send the form to the selected person. All the original options result in the form being sent properly but the new option (workshop coordinator) does nothing despite a message pop-up to the contrary being shown when submit button is pressed. The radio button appears to be set up correctly and the rule in email routing also looks fine. Can’t think where I’ve gone wrong as the recipient email address also is correct. Any advice greatly appreciated. Cheers, Eugene

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Zafer – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @gene-stevo,

    I hope you are doing well today!

    This issue can potentially be due to various reasons, here are few troubleshooting steps that you can try:

    1. Check the Email Routing Rule: Ensure that the email routing rule for ‘workshop coordinator’ is set up correctly. The problem might be in an incorrectly or ambiguously defined rule.
    2. Update the Plugin: Sometimes outdated plugins can cause such issues. Ensure that Forminator plugin is updated to the latest version.
    3. Check Email Settings: Ensure that your SMTP settings are correct. Also, check the “reply to” and “from” fields in the email.
    4. Browser cache/cookies: Clear your browser cache and cookies. Sometimes, the issue can be due to cached data present in your browser.
    5. Server Email Logs: Look at your server’s email logs. This might provide a clue as to where the email is being held up.
    6. Conflict with other plugins: Deactivate all your other plugins temporarily and check if the new option works. If it does, one of your other plugins might be causing a conflict.

    If none of these troubleshooting steps work, please share an export of the form with us, so that we can check further.

    You can find more info on how to export the form here : https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    After exporting, please share the code using a services such as https://pastebin.com or https://justpaste.it/ which is free to use.

    Please always make sure to use such service to share the code and don’t post the code here directly as it will most likely be unusable.

    Kind regards,
    Zafer

    Thread Starter gene-stevo

    (@gene-stevo)

    Hi Zafer, I’ve checked as much as I can without success so I’ve exported the data and pasted it into a Justpaste file at: https://justpaste.it/avtd5
    I don’t understand any of it but I do notice 2 issues towards the bottom in the “element_id: radio-1” listings.
    The fifth button entitled “Special-interest-groups” was deleted but still shows in the data though not on the form.
    This was before I added the new button”Workshop-Coordinator” which isn’t included in the listings but does show on the form. That’s the button that doesn’t work. Hope this helps.
    Thanks for your continued support.
    Cheers, Eugene.

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hello @gene-stevo,

    Thank you for sharing the form export.

    Yes, it looks like some options were not removed completely from the database.

    In order to fix this, you can re-create the field.

    You can copy the current data from the radio field after enabling “Bulk Edit” option:

    https://prnt.sc/3vrx7HqbFLVQ

    – save it temporarily in a text file on your computer.

    Then remove the current radio field, create a new one, and paste the copied data back to it. After that press “UPDATE“, and test the form.

    Hope this helps. Let us know if there’s still any issue.

    Best Regards,
    Dmytro

    Thread Starter gene-stevo

    (@gene-stevo)

    Huge thanks Dmytro, That did the trick, all is good now. Big thanks to all your team for your continued support. Cheers, Eugene

Viewing 4 replies - 1 through 4 (of 4 total)
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