New site doesn't load nor its dashboard

But whenever I create a new site (sub.domain.com) it doesn’t open, and I cannot even access its dash board. It load a page of my hosting company.

You didn’t set up subdomains properly on your server.

I have created my wild card (*.domain.com) in public_html

How did you do that? You didn’t make a folder named that, did you? You did use your host’s panel to make a subdomain, right?

Hi,
Thanks for your help, Mika.
Yes, I went to Cpanel and have created a subdomain with: “*”.
Just like I have done the first time (when my installation was successful).

But whenever I create a new site (sub.domain.com) it doesn’t open, and I cannot even access its dash board. It load a page of my hosting company.

That implies you didn’t get it right somehow.

What happens if you go to whatever.domain.com?

-When I try to go to the site1 dashboard I get a “404 Error File Not Found” message.
-When I go to the address of the site1, site1.domain.com I get a slightly different page which is just a page of my hosting company (bluehost).

I have checked my wildcard. Cpanel assures me that it is installed correctly on my public_html folder.

I am trying to look in every small details. So to confirm: the wildcard should be a folder called “wildcard” inside “public_html”? (what it current is). Or… I wonder, if it should have no folder at all, and all its content should replace the content of the public_html? (files with the same name: including the file .htaccess)?

Hi Ipstenu (Mika Epstein), (and you all in the forum)

Ok, I am glad to say that I have found the problem, corrected and it works now.

I also would like to share this information because I believe it could help other people. The problem is related with a simple misunderstanding in the form when we create the wildcard in BlueHost (or maybe all Cpanel). I could only find the problem because I have found the same issue (also from a client of bluehost) on a post long ago that you, Ipstenu (Mika Epstein), have contributed to:
https://www.ads-software.com/support/topic/sub-domain-not-access-to-the-new-site?replies=25

So, the problem is:
When in Cpanel we enter the *, we leave the location field after “public_html” empty, since this is the choice we want. But then, just after typing the * , the page loads again adding the folder Wildcard. Myself I didn’t noticed that field being added automatically (also I wouldn’t expect it would change the location after I have already decided on that). I just saw later in the FTP a folder called wildcard. And since I am not familiar with wildcard I didn’t know if it was normal or not having that folder there: I could see in the Cpanel that the wildcard was in the root folder, but I didn’t know that it is not suppose to exist a folder called wildcard.

My problem is fixed. I hope this information can help anyone that eventually gets the same problem as I did and could find the older post linked above.

I would like to take the opportunity to thank both WPgeeks and Ipstenu (Mika Epstein) for their help. It is good to know that the problem was not inside WP and that I can move on with it.

Best regards.
Miro