New store not showing

Hi Angelo, thank you for writing.

There are a number of reasons that can be causing that. But the first place I would look is in the details for the store that is not showing up in the map. Please edit that store and double check that it has longitude and latitude values in the corresponding fields, and also check that those values make sense. If the fields are empty or contain data that doesn’t make sense, you can force a recalculation of the coordinates by clicking the “preview location” button in the right pane, under the preview map.

We don’t impose any limitations on the number of stores that can be shown in the frontend, so it must be either a matter of wrong coordinates for some particular store locations, or maybe even your own settings. Please check, in the plugin settings page, that the maximum number of stores you are sending to the frontend is not too low (parameter “Number of locations to show”).

Please let me know what you find out.
Best regards,

Hello thanks for your kind reply.

I checked both the reasons: preview and it correcly find the location ( and resaved the data) and raised to 120 the locations, we have more or less 40…

I don’t know what is happen..

I checked the shortcode, and it only has [wpsl], so no customization on the call…

thanks

Hi again, thanks for getting back.

Well, there could be something else going on. If you recently added that store that is not showing up, it could be that the Wp Store Locator transient cache has not been flushed for a while, so you can force a cache refresh manually. Go to the Wp Store Locator settings page and scroll to the bottom. You will see a button labeled “Clear store locator transient cache”. Click it and let us know if the issue persists.

Regards,

The cache was the problem, thank you very much!!!

I close the ticket

Hi, the problem is here again, I put a new location and some of the location are not displayed, I have the location max load number to 120 ( I have near 40 location in total ) and I done a few times the clear transient process…no way to have the stores correcly displayed, we have some in germany that don’t show

Can you please help me? thank you

Hi again,

Have you double-checked that all the locations you are adding are getting the coordinates right in the corresponding fields in the backend? Have in mind that the plugin, when you save a store location, generates a reverse geocode API call to Google Maps to try and determine, from the provided address info, the precise latitude and longitude, and it could be that for some reason some of these coordinates are not being calculated right by Google Maps, so let us know…

Best regards,

Yes, I checked them before write again, there is a problem maybe

thanks

Hi again Angelo,

I don’t have a way to know what is going on, but maybe you can write us a private support ticket and I can ask you for more details in order to help you, let me know if that would work for you.

Best regards,

ok done thanks