“New Store” page? Shop Page

The failure to restore by UpDraft plus has error message and a log. I scrolled through the log. Nothing looked alarming until about halfway through the last page. Below is only that bottom part. Does anything in these messages tell you what went wrong and how to fix it. Nothing I know of would have changed permissions.

Should I delete old files before trying again?

“`using UpdraftPlus_ZipArchive, starting index 0
0041.221 () Unzip progress: 10 out of 10 files (7.7 KB, error_log-old)
0041.281 () PHP event: code E_WARNING: copy(): The first argument to copy() function cannot be a directory (line 309, wp-admin/includes/class-wp-filesystem-direct.php)
0041.520 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home4/cwscouten/public_html/wp-content/mu-plugins)
0041.536 () Restore failed…
0041.536 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home4/cwscouten/public_html/wp-content/mu-plugins)
0041.536 () Restore failed
0000.002 () Opened log file at time: Fri, 14 Jan 2022 15:10:51 +0000 on https://neurosciencetools.com
0000.003 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.69 WP: 5.8.3 PHP: 7.4.27 (cgi-fcgi, Linux gator3013.hostgator.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64) MySQL: 5.6.41-84.1 (max packet size=268435456) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 80.7M | 83M) multisite: N openssl: OpenSSL 1.1.1m 14 Dec 2021 mcrypt: N LANG: ZipArchive::addFile: Y
0000.058 () Free space on disk containing Updraft’s temporary directory: 142559.5 MB
0000.087 () Restore setup, now closing connection and starting restore over AJAX.
0000.014 () Opened log file at time: Fri, 14 Jan 2022 15:10:53 +0000 on https://neurosciencetools.com
0000.014 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.16.69 WP: 5.8.3 PHP: 7.4.27 (cgi-fcgi, Linux gator3013.hostgator.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64) MySQL: 5.6.41-84.1 (max packet size=268435456) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 77.9M | 81M) multisite: N openssl: OpenSSL 1.1.1m 14 Dec 2021 mcrypt: N LANG: ZipArchive::addFile: Y
0000.088 () Free space on disk containing Updraft’s temporary directory: 142559.4 MB
0000.122 () Ensuring WP_Filesystem is setup for a restore
0000.123 () WP_Filesystem is setup and ready for a restore
0000.128 () Restore job started. Entities to restore: plugins, themes, others, db. Restore options: {“include_unspecified_tables”:false,”tables_to_restore”:[“wp_options”,”wp_users”,”wp_usermeta”,”wp_actionscheduler_actions”,”wp_actionscheduler_claims”,”wp_actionscheduler_groups”,”wp_actionscheduler_logs”,”wp_commentmeta”,”wp_comments”,”wp_links”,”wp_postmeta”,”wp_posts”,”wp_term_relationships”,”wp_term_taxonomy”,”wp_termmeta”,”wp_terms”,”wp_wc_category_lookup”,”wp_wc_product_meta_lookup”,”wp_wc_reserved_stock”,”wp_wc_tax_rate_classes”,”wp_woocommerce_order_itemmeta”,”wp_woocommerce_payment_tokenmeta”,”wp_gf_addon_feed”,”wp_gf_draft_submissions”,”wp_gf_entry”,”wp_gf_entry_meta”,”wp_gf_entry_notes”,”wp_gf_form”,”wp_gf_form_meta”,”wp_gf_form_revisions”,”wp_gf_form_view”,”wp_gf_rest_api_keys”,”wp_mailchimp_carts”,”wp_mailchimp_jobs”,”wp_mec_dates”,”wp_mec_events”,”wp_wc_admin_note_actions”,”wp_wc_admin_notes”,”wp_wc_customer_lookup”,”wp_wc_download_log”,”wp_wc_order_coupon_lookup”,”wp_wc_order_product_lookup”,”wp_wc_order_stats”,”wp_wc_order_tax_lookup”,”wp_wc_rate_limits”,”wp_wc_webhooks”,”wp_woocommerce_api_keys”,”wp_woocommerce_attribute_taxonomies”,”wp_woocommerce_downloadable_product_permissions”,”wp_woocommerce_log”,”wp_woocommerce_order_items”,”wp_woocommerce_payment_tokens”,”wp_woocommerce_sessions”,”wp_woocommerce_shipping_zone_locations”,”wp_woocommerce_shipping_zone_methods”,”wp_woocommerce_shipping_zones”,”wp_woocommerce_tax_rate_locations”,”wp_woocommerce_tax_rates”,”wp_yoast_indexable”,”wp_yoast_indexable_hierarchy”,”wp_yoast_migrations”,”wp_yoast_primary_term”,”wp_yoast_seo_links”,”wp_yoast_seo_meta”],”tables_to_skip”:[],”updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
0000.130 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup
0000.131 () Entity: others
0000.131 () restore_backup(backup_file=backup_2022-01-08-2117_Neuroscience_Tools_b0d2998a3230-others.zip, type=others, info=a:2:{s:4:”path”;s:39:”/home4/cwscouten/public_html/wp-content”;s:11:”description”;s:6:”Others”;}, last_one=1)
0000.131 () Unpacking backup… (backup_2022-01-08-2117_Neuroscience_Tools_b0d2998a3230-others.zip, 0 MB)
0000.131 () Unpack resumption may be possible: zip_starting_index=0, last_exists=, last_size=n/a, last_status=a:3:{s:5:”index”;i:9;s:4:”info”;a:8:{s:4:”name”;s:13:”error_log-old”;s:5:”index”;i:9;s:3:”crc”;i:784033777;s:4:”size”;i:1;s:5:”mtime”;i:1635365420;s:9:”comp_size”;i:1;s:11:”comp_method”;i:0;s:17:”encryption_method”;i:0;}s:12:”size_written”;i:7920;}
0000.135 () Unzipping backup_2022-01-08-2117_Neuroscience_Tools_b0d2998a3230-others.zip to /home4/cwscouten/public_html/wp-content/upgrade/f95a806e/ using UpdraftPlus_ZipArchive, starting index 0
0000.139 () Unzip progress: 10 out of 10 files (7.7 KB, error_log-old)
0000.142 () PHP event: code E_WARNING: copy(): The first argument to copy() function cannot be a directory (line 309, wp-admin/includes/class-wp-filesystem-direct.php)
0000.144 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home4/cwscouten/public_html/wp-content/mu-plugins)
0000.146 () Restore failed…
0000.146 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home4/cwscouten/public_html/wp-content/mu-plugins)
0000.146 () Restore failed
0000.005 () Opened log file at time: Sat, 15 Jan 2022 22:57:02 +0000 on https://neurosciencetools.com
0000.006 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.22.1 WP: 5.8.3 PHP: 7.4.27 (cgi-fcgi, Linux gator3013.hostgator.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64) MySQL: 5.6.41-84.1 (max packet size=268435456) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 81.1M | 87M) multisite: N openssl: OpenSSL 1.1.1m 14 Dec 2021 mcrypt: N LANG: ZipArchive::addFile: Y
0000.094 () Free space on disk containing Updraft’s temporary directory: 141465.8 MB
0000.154 () Restore setup, now closing connection and starting restore over AJAX.
0000.014 () Opened log file at time: Sat, 15 Jan 2022 22:57:04 +0000 on https://neurosciencetools.com
0000.015 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.22.1 WP: 5.8.3 PHP: 7.4.27 (cgi-fcgi, Linux gator3013.hostgator.com 4.19.150-76.ELK.el6.x86_64 #1 SMP Wed Oct 7 01:34:10 CDT 2020 x86_64) MySQL: 5.6.41-84.1 (max packet size=268435456) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 77.9M | 81M) multisite: N openssl: OpenSSL 1.1.1m 14 Dec 2021 mcrypt: N LANG: ZipArchive::addFile: Y
0000.117 () Free space on disk containing Updraft’s temporary directory: 141465.8 MB
0000.159 () Ensuring WP_Filesystem is setup for a restore
0000.161 () WP_Filesystem is setup and ready for a restore
0000.175 () Restore job started. Entities to restore: plugins, themes, others, db. Restore options: {“include_unspecified_tables”:false,”tables_to_restore”:[“wp_options”,”wp_users”,”wp_usermeta”,”wp_actionscheduler_actions”,”wp_actionscheduler_claims”,”wp_actionscheduler_groups”,”wp_actionscheduler_logs”,”wp_commentmeta”,”wp_comments”,”wp_links”,”wp_postmeta”,”wp_posts”,”wp_term_relationships”,”wp_term_taxonomy”,”wp_termmeta”,”wp_terms”,”wp_wc_category_lookup”,”wp_wc_product_meta_lookup”,”wp_wc_reserved_stock”,”wp_wc_tax_rate_classes”,”wp_woocommerce_order_itemmeta”,”wp_woocommerce_payment_tokenmeta”,”wp_gf_addon_feed”,”wp_gf_draft_submissions”,”wp_gf_entry”,”wp_gf_entry_meta”,”wp_gf_entry_notes”,”wp_gf_form”,”wp_gf_form_meta”,”wp_gf_form_revisions”,”wp_gf_form_view”,”wp_gf_rest_api_keys”,”wp_mailchimp_carts”,”wp_mailchimp_jobs”,”wp_mec_dates”,”wp_mec_events”,”wp_wc_admin_note_actions”,”wp_wc_admin_notes”,”wp_wc_customer_lookup”,”wp_wc_download_log”,”wp_wc_order_coupon_lookup”,”wp_wc_order_product_lookup”,”wp_wc_order_stats”,”wp_wc_order_tax_lookup”,”wp_wc_rate_limits”,”wp_wc_webhooks”,”wp_woocommerce_api_keys”,”wp_woocommerce_attribute_taxonomies”,”wp_woocommerce_downloadable_product_permissions”,”wp_woocommerce_log”,”wp_woocommerce_order_items”,”wp_woocommerce_payment_tokens”,”wp_woocommerce_sessions”,”wp_woocommerce_shipping_zone_locations”,”wp_woocommerce_shipping_zone_methods”,”wp_woocommerce_shipping_zones”,”wp_woocommerce_tax_rate_locations”,”wp_woocommerce_tax_rates”,”wp_yoast_indexable”,”wp_yoast_indexable_hierarchy”,”wp_yoast_migrations”,”wp_yoast_primary_term”,”wp_yoast_seo_links”,”wp_yoast_seo_meta”],”tables_to_skip”:[],”updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
0000.278 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup
0000.279 () Entity: others
0000.279 () restore_backup(backup_file=backup_2022-01-08-2117_Neuroscience_Tools_b0d2998a3230-others.zip, type=others, info=a:2:{s:4:”path”;s:39:”/home4/cwscouten/public_html/wp-content”;s:11:”description”;s:6:”Others”;}, last_one=1)
0000.279 () Unpacking backup… (backup_2022-01-08-2117_Neuroscience_Tools_b0d2998a3230-others.zip, 0 MB)
0000.280 () Unpack resumption may be possible: zip_starting_index=0, last_exists=, last_size=n/a, last_status=a:3:{s:5:”index”;i:9;s:4:”info”;a:8:{s:4:”name”;s:13:”error_log-old”;s:5:”index”;i:9;s:3:”crc”;i:784033777;s:4:”size”;i:1;s:5:”mtime”;i:1635365420;s:9:”comp_size”;i:1;s:11:”comp_method”;i:0;s:17:”encryption_method”;i:0;}s:12:”size_written”;i:7920;}
0000.302 () Unzipping backup_2022-01-08-2117_Neuroscience_Tools_b0d2998a3230-others.zip to /home4/cwscouten/public_html/wp-content/upgrade/f95a806e/ using UpdraftPlus_ZipArchive, starting index 0
0000.414 () Unzip progress: 10 out of 10 files (7.7 KB, error_log-old)
0000.450 () PHP event: code E_WARNING: copy(): The first argument to copy() function cannot be a directory (line 309, wp-admin/includes/class-wp-filesystem-direct.php)
0000.455 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home4/cwscouten/public_html/wp-content/mu-plugins)
0000.457 () Restore failed…
0000.458 () Error message: Could not move old files out of the way. You should check the file ownerships and permissions in your WordPress installation (/home4/cwscouten/public_html/wp-content/mu-plugins)
0000.458 () Restore failed`”

Hi there,

Sorry to hear about that. This looks to be related to the plugin UpdraftPlus WordPress Backup, in this case, please be sure to reach out to the specific support forum for further assistance:

https://www.ads-software.com/support/plugin/updraftplus/

Thank you.

We’ve not seen any activity on this thread for a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.