New ticket email do not send to the agents email addrss

Hello,
Please go to Support > Email Notifications > Ticket Notifications and edit New Ticket notification template and make sure you have selected correct Recipient.

Hello,

I already done that but still no email notification received.

Thanks

Its a good plug in but I have discovered the following :
1) Its very difficult to assign agents a ticket.
2) Email Alerts do not work
3) The support is terrible, they never reply
4) Its not mobile friendly
5) Difficult to delete tickets

Hello @hanamichi07,
No problem, can you please create a ticket on our website so that our agent will look into it on your website.

Hello @moyo9000,

1) Its very difficult to assign agents a ticket.

You can assign tickets in two ways, one is edit Assigned Agent widget and assign agents there in open ticket screen. Another way is to select multiple tickets on ticket list and click Assign Agent in action bar.

2) Email Alerts do not work

Please make sure you have smtp plugin setup. If still not working please create a ticket on our site.

3) The support is terrible, they never reply

Can you please share ticket ids you created so that we can check? We always try to respond each ticket but sometimes we may miss a ticket. Sorry for the inconvenience being caused.

4) Its not mobile friendly

We need to look into your website for this. It may conflict with your theme otherwise it is responsive for every device. You can verify by changing theme on test server.

5) Difficult to delete tickets

As like assign agent there is also two ways to delete tickets. One is from open ticket screen and other is to select multiple tickets and delete.

Hello,

I created a support ticket. I loved this plugin I hope this can be resolved.

Thanks

Hello,

Thank you for creating ticket. I am closing this topic for now. We will look into issue in ticket.