New ticket – email notification

  • Resolved atart

    (@atart)


    8 years, 6 months ago

    Hello,

    In my website when client send a new ticket i need to add one more mail recipient to Email Notification.

    1 is for client and i need 2 (same content) to service & to office.
    Is it possible via some php code to add new recipient to this email notification?

    Would you be able to help me with this?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    Hi:

    There is a filter called wpas_email_notifications_email that can be used for add CCs.

    I could use some similar assistance. I do not receive an email when a user has submitted a ticket. A ticket shows up on the back-end but unless I’m in there working on things I do not see it. If you could provide a simple way to make that happen I’d appreciate it (I am not a programmer but learn things pretty well).

    Plugin Author awesomesupport

    (@awesomesupport)

    Hi @abruski17 – can you please open up a new thread for your issue? It’s not polite to ask a question in someone else’s thread unless it relates directly to the thread topic.

    Thanks very much!

    Will do – but not sure whose manners are on display right now.

    Could you please provide information on how to use wpas_email_notifications_email filter for add CCs (added with a wpas custom field) since I can’t find any documentation.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘New ticket – email notification’ is closed to new replies.