New ticket notification

  • Hi,
    I am using SupportCandy, and I am wondering if your plugin have this option:

    1- A small (usually colored background and a number inside) disk next to “Support” menu in admin Dashboard or top header for notifying dynamically (live) admin to have new tickets.
    https://i.postimg.cc/nzDSVy78/Capture3.jpg

    Since if it is not available in your plugin, then the admin always has to refresh admin dashboard to see if there are any new tickets from clients.

    2- Is there any option to show the counter, I meant it show how many tickets (or solved ticket) a specific user sent, so the admin can see that number. I ask this since in some service plans, the number of tickets a customer can ask is limited to specific number, and a he/she has to pay if he/she needs more than that number of supports.

    Thanks.

    • This topic was modified 2 years, 4 months ago by s.
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    • This topic was modified 2 years, 4 months ago by s.
    • This topic was modified 2 years, 4 months ago by s.
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    • This topic was modified 2 years, 4 months ago by s.
    • This topic was modified 2 years, 4 months ago by s.
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  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    The unresolved ticket count is shown next to the support menu. Please go to Support > Ticket List > More Settings > Agent View > Unresolved Statuses and select the statues you want to consider as unresolved.

    You can see how many tickets are created by customers. This feature is in the reports add-on. But from the next version, this feature will be added in the free version. It is not possible to restrict the customer to create a ticket if the limit exceeds.

    Thread Starter s

    (@sdnazdi)

    @nsgawli,
    Thanks!

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