new update

  • I recently updated wordpress and theme (Agama). Since then, I can not enter the personalization desktop (where preview changes are seen). What I can do?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Theme Author themevision

    (@themevision)

    Hello @espaciopsicofamiliar!

    You probably think on The WordPress Theme Customizer.
    When you notice that the WordPress theme customizer suddenly stops working and if was working fine before, then the most common reason for the issue is a plugin conflict.
    You could try deactivating your plugins one by one to identify the plugin that is causing the issue and then just replace the specific plugin with a plugin that doesn’t cause issues.

    Regards

    Hello @espaciopsicofamiliar,

    Do you have any error logs or something so we can see what is the error output ?

    Enable WordPress debug and let us know what is the error you are getting.

    https://codex.www.ads-software.com/Debugging_in_WordPress

    Best Regards

    I have had the same problem and I have found that the plugin that causes me not to work the appearance customizer is just “JetPack”.

    Which is a bit annoying and that this plugin is really important for me, but so is the ability to use the theme appearance customizer.

    I hope you can solve this incompatibility soon.

    @oscarsmoreno

    I will check where is the conflict between theme and JetPack plugin.

    Regards

    Theme Author themevision

    (@themevision)

    Hi,

    You could try to add the code snippet below to the file wp-config.php

    of your WordPress installation and it may resolve your issue:

    define('CONCATENATE_SCRIPTS', false);

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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