New update not working

  • Resolved fridaform

    (@fridaform)


    5 months, 2 weeks ago

    With the new update, when people check out, we get the warning “Ditt k?p kunde inte slutf?ras. F?rs?k g?rna igen. Kontakta butiken om problemet kvarst?r.” When i do a rollback 1-2 versions it works fine.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author The Generation

    (@thegeneration)

    Are you referring to version 2.8.11? The only change we have made since 2.8.10 is related to edge-case scenarios with B2B-shipping.

    Do you have any log messages at the time of the error?

    Thread Starter fridaform

    (@fridaform)

    Hi, I turned on logs and updated the plugin and recreated the problem, where can i find the logs?

    Plugin Author The Generation

    (@thegeneration)

    To find the Svea Checkout plugin logs in WooCommerce, follow these steps:

    1. Log in to your WordPress admin panel.
    2. Navigate to WooCommerce > Status > Logs.
    3. Look for “svea_checkout” in the list.

    Once found, copy the log content and share it here (remember to remove any sensitive information).

    Thread Starter fridaform

    (@fridaform)

    2024-10-08T09:19:19+00:00 INFO PID: #19953 - Creating order: array (
      'Cart' => 
      array (
        'Items' => 
        array (
          0 => 
          array (
            'ArticleNumber' => '103944-3-HALLOWEEN-2024---ENTRé',
            'Name' => 'Halloween 2024 - Entré',
            'Quantity' => 100,
            'UnitPrice' => 43000,
            'DiscountPercent' => 0,
            'VatPercent' => 600,
            'TemporaryReference' => '59c530b1d695c3c4044fcc616012e7c2',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
        ),
      ),
      'IdentityFlags' => 
      array (
        'HideNotYou' => false,
        'HideChangeAddress' => false,
        'HideAnonymous' => false,
      ),
      'PresetValues' => 
      array (
        0 => 
        array (
          'TypeName' => 'IsCompany',
          'Value' => false,
          'IsReadOnly' => false,
        ),
      ),
      'PartnerKey' => '1D8C75CE-06AC-43C8-B845-0283E100CEE1',
      'ClientOrderNumber' => 'sco_con_t_df9fae06839_1728379159',
      'CountryCode' => 'SE',
      'Currency' => 'SEK',
      'Locale' => 'sv-SE',
      'MerchantSettings' => 
      array (
        'TermsUri' => 'https://www.westernfarm.se/integritetspolicy/',
        'CheckoutUri' => 'https://www.westernfarm.se/svea-checkout/?callback=svea',
        'ConfirmationUri' => 'https://www.westernfarm.se/svea-checkout/?sco_redirect=true&sco_token=mXHPyng6l3KBUGbzLOSfTfSphoE4zcds',
        'PushUri' => 'https://www.westernfarm.se/wc-api/svea_checkout_push/?svea_order_id={checkout.order.uri}&svea_token=mXHPyng6l3KBUGbzLOSfTfSphoE4zcds',
        'CheckoutValidationCallBackUri' => 'https://www.westernfarm.se/wc-api/svea_validation_callback/?svea_order_id={checkout.order.uri}&svea_token=mXHPyng6l3KBUGbzLOSfTfSphoE4zcds',
        'WebhookUri' => 'https://www.westernfarm.se/wc-api/svea_webhook/',
      ),
      'ShippingInformation' => 
      array (
        'EnableShipping' => false,
        'EnforceFallback' => false,
        'Weight' => 0.0,
      ),
      'Recurring' => false,
    )
    2024-10-08T09:19:20+00:00 INFO PID: #19953 - Order creation resulted in the order 75816155
    2024-10-08T09:19:22+00:00 INFO PID: #20026 - Receieved push for order 75816155
    2024-10-08T09:19:22+00:00 INFO PID: #20026 - Received push for ongoing order. Standing by (75816155)
    2024-10-08T09:19:28+00:00 INFO PID: #20026 - WC Cart hash has changed from e5b39518aa8a15f997a358649bb0c4df to 8837bc8af08831d6f9e4fa715869bf3b, updating the current checkout
    2024-10-08T09:19:28+00:00 INFO PID: #20026 - Updating order: array (
      'OrderId' => 75739473,
      'Cart' => 
      array (
        'Items' => 
        array (
          0 => 
          array (
            'ArticleNumber' => '103944-3-HALLOWEEN-2024---ENTRé',
            'Name' => 'Halloween 2024 - Entré',
            'Quantity' => 100,
            'UnitPrice' => 43000,
            'DiscountPercent' => 0,
            'VatPercent' => 600,
            'TemporaryReference' => '59c530b1d695c3c4044fcc616012e7c2',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          1 => 
          array (
            'ArticleNumber' => 35897,
            'Name' => 'Christmas Extravaganza & ?lprovning',
            'Quantity' => 800,
            'UnitPrice' => 0,
            'DiscountPercent' => 0,
            'VatPercent' => 0,
            'TemporaryReference' => 'c24ccba861fb7c0e56247cdaa86ab58f',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          2 => 
          array (
            'ArticleNumber' => 20226,
            'Name' => 'Aktiviteter 375',
            'Quantity' => 800,
            'UnitPrice' => 37500,
            'DiscountPercent' => 0,
            'VatPercent' => 2500,
            'TemporaryReference' => '2271329c85bc22dca2d608d3259e612d',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          3 => 
          array (
            'ArticleNumber' => 15003,
            'Name' => 'Mat 245',
            'Quantity' => 800,
            'UnitPrice' => 24500,
            'DiscountPercent' => 0,
            'VatPercent' => 1200,
            'TemporaryReference' => '272d0ef64d1287c80d310c1b84f5db09',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          4 => 
          array (
            'ArticleNumber' => 100742,
            'Name' => 'Underh?llning 750',
            'Quantity' => 800,
            'UnitPrice' => 75000,
            'DiscountPercent' => 0,
            'VatPercent' => 600,
            'TemporaryReference' => '194411991f70095c576fa54cdc40c9fb',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
        ),
      ),
    )
    2024-10-08T09:19:36+00:00 INFO PID: #19954 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:19:36+00:00 INFO PID: #19954 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:19:36+00:00 INFO PID: #19954 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:19:36+00:00 INFO PID: #19954 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:19:47+00:00 INFO PID: #19773 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:19:47+00:00 INFO PID: #19773 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:19:47+00:00 INFO PID: #19954 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:19:47+00:00 INFO PID: #19954 - Validation callback successfully made for order #106654 (ID: 106654)
    2024-10-08T09:19:47+00:00 INFO PID: #19954 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106654',
    )
    2024-10-08T09:19:49+00:00 INFO PID: #19773 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:19:49+00:00 INFO PID: #19773 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:20:00+00:00 INFO PID: #19773 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:20:00+00:00 INFO PID: #19773 - Validation callback successfully made for order #106654 (ID: 106654)
    2024-10-08T09:20:00+00:00 INFO PID: #19773 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106654',
    )
    2024-10-08T09:20:09+00:00 INFO PID: #19952 - Validation callback for Svea order ID (75816155) received
    2024-10-08T09:20:09+00:00 INFO PID: #19952 - Processing checkout for Svea Order ID: 75816155
    2024-10-08T09:20:10+00:00 INFO PID: #19952 - Starting processing order in payment method for ID: 106663
    2024-10-08T09:20:10+00:00 INFO PID: #19952 - Validation callback successfully made for order #106663 (ID: 106663)
    2024-10-08T09:20:10+00:00 INFO PID: #19952 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106663',
    )
    2024-10-08T09:20:23+00:00 INFO PID: #19838 - Receieved push for order 75676451
    2024-10-08T09:20:23+00:00 INFO PID: #19838 - Received push for Svea order id: 75676451 which we could not find. Returning 404
    2024-10-08T09:20:28+00:00 INFO PID: #19838 - Redirecting order 106663 to the thankyou page
    2024-10-08T09:20:28+00:00 INFO PID: #20027 - Receieved push for order 75816155
    2024-10-08T09:20:29+00:00 INFO PID: #20027 - Finalizing order: 75816155
    2024-10-08T09:20:29+00:00 INFO PID: #20027 - Syncing order rows. Order ID: 106663
    2024-10-08T09:20:29+00:00 INFO PID: #20027 - Push callback finalized order. Svea ID:75816155 OrderID: 106663
    2024-10-08T09:20:38+00:00 INFO PID: #19952 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:20:38+00:00 INFO PID: #19952 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:20:40+00:00 INFO PID: #19952 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:20:40+00:00 INFO PID: #19952 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:20:48+00:00 INFO PID: #19773 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:20:49+00:00 INFO PID: #19773 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:20:50+00:00 INFO PID: #19773 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:20:50+00:00 INFO PID: #19773 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:20:51+00:00 INFO PID: #19952 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:20:51+00:00 ERROR PID: #19952 - Item mapping missmatch. Svea Order ID: 75739473. WC-ID: 106654. Item without match: 
    2024-10-08T09:20:51+00:00 ERROR PID: #19952 - Item mapping missmatch. Svea Order ID: 75739473. WC-ID: 106654. Remaining items: array (
      3 => '2271329c85bc22dca2d608d3259e612d',
      4 => '272d0ef64d1287c80d310c1b84f5db09',
      5 => '194411991f70095c576fa54cdc40c9fb',
    )
    2024-10-08T09:21:00+00:00 INFO PID: #19773 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:21:00+00:00 ERROR PID: #19773 - Item mapping missmatch. Svea Order ID: 75739473. WC-ID: 106654. Item without match: 
    2024-10-08T09:21:00+00:00 ERROR PID: #19773 - Item mapping missmatch. Svea Order ID: 75739473. WC-ID: 106654. Item without match: 
    2024-10-08T09:21:00+00:00 ERROR PID: #19773 - Item mapping missmatch. Svea Order ID: 75739473. WC-ID: 106654. Remaining items: array (
      1 => '59c530b1d695c3c4044fcc616012e7c2',
      2 => 'c24ccba861fb7c0e56247cdaa86ab58f',
    )
    2024-10-08T09:21:17+00:00 INFO PID: #19842 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:21:17+00:00 INFO PID: #19842 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:21:19+00:00 INFO PID: #19842 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:21:19+00:00 INFO PID: #19842 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:21:27+00:00 INFO PID: #19952 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:21:27+00:00 INFO PID: #19952 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:21:29+00:00 INFO PID: #19842 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:21:29+00:00 INFO PID: #19842 - Validation callback successfully made for order #106654 (ID: 106654)
    2024-10-08T09:21:29+00:00 INFO PID: #19842 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106654',
    )
    2024-10-08T09:21:30+00:00 INFO PID: #19952 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:21:30+00:00 INFO PID: #19952 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:21:40+00:00 INFO PID: #19952 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:21:40+00:00 INFO PID: #19952 - Validation callback successfully made for order #106654 (ID: 106654)
    2024-10-08T09:21:40+00:00 INFO PID: #19952 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106654',
    )
    2024-10-08T09:23:00+00:00 INFO PID: #19954 - WC Cart hash has changed from d8feaffc87cf28970661ee59d8f87232 to e5b39518aa8a15f997a358649bb0c4df, updating the current checkout
    2024-10-08T09:23:00+00:00 INFO PID: #19954 - Updating order: array (
      'OrderId' => 75739473,
      'Cart' => 
      array (
        'Items' => 
        array (
          0 => 
          array (
            'ArticleNumber' => 19533,
            'Name' => 'Christmas Extravaganza med enkelrum p...',
            'Quantity' => 100,
            'UnitPrice' => 0,
            'DiscountPercent' => 0,
            'VatPercent' => 0,
            'TemporaryReference' => 'cfae3a3cbf26b0627bc266d9dbeb2afb',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          1 => 
          array (
            'ArticleNumber' => 17208,
            'Name' => 'Transfer 105',
            'Quantity' => 100,
            'UnitPrice' => 10500,
            'DiscountPercent' => 0,
            'VatPercent' => 600,
            'TemporaryReference' => '525c8413fd35f996016f175771f734fc',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          2 => 
          array (
            'ArticleNumber' => 15003,
            'Name' => 'Mat 245',
            'Quantity' => 100,
            'UnitPrice' => 24500,
            'DiscountPercent' => 0,
            'VatPercent' => 1200,
            'TemporaryReference' => 'e0f6261ba93d5cc10045c171b47ecb3d',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          3 => 
          array (
            'ArticleNumber' => 100744,
            'Name' => 'logi 575',
            'Quantity' => 100,
            'UnitPrice' => 57500,
            'DiscountPercent' => 0,
            'VatPercent' => 1200,
            'TemporaryReference' => '66d5e59f58bc229c3373e6b772e9dd2e',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
          4 => 
          array (
            'ArticleNumber' => 100742,
            'Name' => 'Underh?llning 750',
            'Quantity' => 100,
            'UnitPrice' => 75000,
            'DiscountPercent' => 0,
            'VatPercent' => 600,
            'TemporaryReference' => '3b82feed565ffca50500c27287b79b4f',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
        ),
      ),
    )
    2024-10-08T09:23:08+00:00 INFO PID: #19954 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:23:08+00:00 INFO PID: #19954 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:23:09+00:00 INFO PID: #19954 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:23:09+00:00 INFO PID: #19954 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:23:18+00:00 INFO PID: #19953 - Validation callback for Svea order ID (75739473) received
    2024-10-08T09:23:18+00:00 INFO PID: #19953 - Processing checkout for Svea Order ID: 75739473
    2024-10-08T09:23:20+00:00 INFO PID: #19953 - Removed order items as part of checkout. Svea: 75739473, WC: 106654
    2024-10-08T09:23:20+00:00 INFO PID: #19953 - Items added back during checkout. Svea: 75739473 WC: 106654
    2024-10-08T09:23:28+00:00 INFO PID: #19954 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:23:28+00:00 INFO PID: #19954 - Validation callback successfully made for order #106654 (ID: 106654)
    2024-10-08T09:23:28+00:00 INFO PID: #19954 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106654',
    )
    2024-10-08T09:23:38+00:00 INFO PID: #19953 - Starting processing order in payment method for ID: 106654
    2024-10-08T09:23:38+00:00 INFO PID: #19953 - Validation callback successfully made for order #106654 (ID: 106654)
    2024-10-08T09:23:38+00:00 INFO PID: #19953 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106654',
    )
    2024-10-08T09:24:24+00:00 INFO PID: #19953 - Receieved push for order 75676748
    2024-10-08T09:24:24+00:00 INFO PID: #19953 - Received push for Svea order id: 75676748 which we could not find. Returning 404
    2024-10-08T09:31:25+00:00 INFO PID: #19953 - Receieved push for order 75642317
    2024-10-08T09:31:25+00:00 INFO PID: #19953 - Received push for Svea order id: 75642317 which we could not find. Returning 404
    2024-10-08T09:31:26+00:00 INFO PID: #19953 - Receieved push for order 75642317
    2024-10-08T09:31:26+00:00 INFO PID: #19953 - Received push for Svea order id: 75642317 which we could not find. Returning 404
    2024-10-08T09:33:00+00:00 INFO PID: #20026 - Creating order: array (
      'Cart' => 
      array (
        'Items' => 
        array (
          0 => 
          array (
            'ArticleNumber' => '103944-3-HALLOWEEN-2024---ENTRé',
            'Name' => 'Halloween 2024 - Entré',
            'Quantity' => 100,
            'UnitPrice' => 43000,
            'DiscountPercent' => 0,
            'VatPercent' => 600,
            'TemporaryReference' => '59c530b1d695c3c4044fcc616012e7c2',
            'RowType' => 'Row',
            'MerchantData' => '',
          ),
        ),
      ),
      'IdentityFlags' => 
      array (
        'HideNotYou' => false,
        'HideChangeAddress' => false,
        'HideAnonymous' => false,
      ),
      'PresetValues' => 
      array (
        0 => 
        array (
          'TypeName' => 'IsCompany',
          'Value' => false,
          'IsReadOnly' => false,
        ),
      ),
      'PartnerKey' => '1D8C75CE-06AC-43C8-B845-0283E100CEE1',
      'ClientOrderNumber' => 'sco_con_t_b0839e88bb8_1728379980',
      'CountryCode' => 'SE',
      'Currency' => 'SEK',
      'Locale' => 'sv-SE',
      'MerchantSettings' => 
      array (
        'TermsUri' => 'https://www.westernfarm.se/integritetspolicy/',
        'CheckoutUri' => 'https://www.westernfarm.se/svea-checkout/?callback=svea',
        'ConfirmationUri' => 'https://www.westernfarm.se/svea-checkout/?sco_redirect=true&sco_token=XGtR6jwof7F9gNQWF3UE8nQ28TPfiTKr',
        'PushUri' => 'https://www.westernfarm.se/wc-api/svea_checkout_push/?svea_order_id={checkout.order.uri}&svea_token=XGtR6jwof7F9gNQWF3UE8nQ28TPfiTKr',
        'CheckoutValidationCallBackUri' => 'https://www.westernfarm.se/wc-api/svea_validation_callback/?svea_order_id={checkout.order.uri}&svea_token=XGtR6jwof7F9gNQWF3UE8nQ28TPfiTKr',
        'WebhookUri' => 'https://www.westernfarm.se/wc-api/svea_webhook/',
      ),
      'ShippingInformation' => 
      array (
        'EnableShipping' => false,
        'EnforceFallback' => false,
        'Weight' => 0.0,
      ),
      'Recurring' => false,
    )
    2024-10-08T09:33:00+00:00 INFO PID: #20026 - Order creation resulted in the order 75817015
    2024-10-08T09:33:03+00:00 INFO PID: #19954 - Receieved push for order 75817015
    2024-10-08T09:33:03+00:00 INFO PID: #19954 - Received push for ongoing order. Standing by (75817015)
    2024-10-08T09:33:46+00:00 INFO PID: #19838 - Validation callback for Svea order ID (75817015) received
    2024-10-08T09:33:46+00:00 INFO PID: #19838 - Processing checkout for Svea Order ID: 75817015
    2024-10-08T09:33:46+00:00 INFO PID: #19838 - Starting processing order in payment method for ID: 106687
    2024-10-08T09:33:46+00:00 INFO PID: #19838 - Validation callback successfully made for order #106687 (ID: 106687)
    2024-10-08T09:33:46+00:00 INFO PID: #19838 - Sending validation response: array (
      'Valid' => true,
      'Message' => '',
      'ClientOrderNumber' => '106687',
    )
    2024-10-08T09:34:16+00:00 INFO PID: #19954 - Receieved push for order 75817015
    2024-10-08T09:34:16+00:00 INFO PID: #19954 - Finalizing order: 75817015
    2024-10-08T09:34:16+00:00 INFO PID: #19954 - Syncing order rows. Order ID: 106687
    2024-10-08T09:34:16+00:00 INFO PID: #19954 - Push callback finalized order. Svea ID:75817015 OrderID: 106687
    2024-10-08T09:34:26+00:00 INFO PID: #19954 - Redirecting order 106687 to the thankyou page
    2024-10-08T09:40:26+00:00 INFO PID: #20405 - Receieved push for order 75663658
    2024-10-08T09:40:26+00:00 INFO PID: #20405 - Received push for Svea order id: 75663658 which we could not find. Returning 404

    I hope this is correct

    Plugin Author The Generation

    (@thegeneration)

    Thank you!

    By looking at the logs, these are the order rows that create a miss match between Svea and WooCommerce. Thus, making the order fail.

    • Aktiviteter 375
    • Mat 245
    • Underh?llning 750

    Do you have a specific plugin adding these order rows?

    Thread Starter fridaform

    (@fridaform)

    Yes, woocommerce product bundles https://woocommerce.com/products/product-bundles/

    Plugin Author The Generation

    (@thegeneration)

    Okay! Could you please send an email to [email protected]?

    Plugin Author The Generation

    (@thegeneration)

    This issue is fixed in the new 3.0-version coming soon.

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