“New User Added to Course” No Email Notification

  • Resolved lecreez

    (@lecreez)


    2 years ago

    Hello,

    For some reason, the past month we stopped receiving emails about when someone is added to a course. None of us admins receive the emails anymore like we used to just a month ago and no changes to the settings had been done to cause this. All plugins and themes are updated to the most recent versions, cache has been cleared, but this issue still persists. We also checked the settings in the email managers and all the settings were on, same as before. We turned them off and on again, just to see if that changed anything, but still No “New User Added to Course” email received. Please help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support maystylemixthemes

    (@maystylemixthemes)

    Hello, @lecreez

    There might be several reasons for the non-deliverance of the emails:

    1) Delivery delay. When you submit the form and see a success message, it means that the wp_mail() function has worked correctly and the email has already been sent. Sometimes, the arrival of an email may be delayed; it depends on the processing time on the side of servers and email services (e.g. Gmail, Outlook, Rambler, Yandex), and their configurations. The arrival timeline does not depend on the themes or plugins, as the email is sent from their side immediately.

    In order to check this case, you can install the WP Mail Logging (https://www.ads-software.com/plugins/wp-mail-logging/) plugin and compare the time when you submitted the form and the time when the email was sent.

    2) The wp_mail() function is not enabled on your server.

    3) Mail server firewall. There may be some sort of firewall on the mail server, which blocks the delivery of the email. In this case, you will need to contact your hosting provider or the person who has access to the admin side of the server machine.

    4) Incorrect email sender. The default email sender which is generated by WordPress ([email protected]) is usually detected as unreliable by most email services. It is better to allocate your existing email account as an email sender – you can use such plugins as WP Mail SMTP (https://www.ads-software.com/plugins/wp-mail-smtp/) or SB Change Mail Sender (https://www.ads-software.com/plugins/cb-change-mail-sender/) to do it.

    Best regards

Viewing 1 replies (of 1 total)
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