New User email password set up

  • We have the regular and Pro version of your plugin installed for our Learndash site. When adding a new user, we find that the new user email sent includes an incomplete UREL for the new user to set-up their password. After mucking around on our Staging site and deactivating ALL plugins and then going through the process of one by one, we find that when we activate the Uncanny Learndash Toolkit, that this email starts sending incomplete links again. Could there possibly be a seeting we might be missing within your plugin that requires us to add the Root URL so that this email would be complete?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter cte2087

    (@cte2087)

    It appears that the new user email is missing the ROOT url part of the link.

    Thread Starter cte2087

    (@cte2087)

    Hello….Anyone…Hello….is this an echo? Is anyone out there?

    Plugin Author Uncanny Owl

    (@uncannyowl)

    Sorry, what are you using to send out new user emails? The Toolkit doesn’t support this type of functionality natively, as it’s not involved with user creation.

    You mention using both our free version and Pro, and to confirm, your test case then was that there was no change when deactivating Pro, but there was when deactivating the free Toolkit plugin? If so, were you able to trace it to a specific module, like which one being active affected the URLs? This would help us trace it, but it would help to understand what’s creating the user and what’s sending these emails out. A system report from LearnDash LMS > Settings > Support would also help us see what else is on the site that might be involved. We haven’t had any similar reports, so it sounds like it’s tied to something else that’s in use in the environment.

    Thanks

    Thread Starter cte2087

    (@cte2087)

    The emails are sent by the WP system. When creating a new user through the User dashboard native to WP.
    I deactivated BOTH plugins. I tried just the Pro…still got a bad URL. Then I deactivated both and I got a full password set URL.

    I hope this helps?

    What else can I answer to help get to the bottom of this issue?

    Plugin Author Uncanny Owl

    (@uncannyowl)

    Hi @cte2087 ,

    Were you able to try disabling modules within the Toolkit plugin alone to try to trace it to a single module? That would help us isolate what might be happening. So to confirm, disable Toolkit Pro, disable all modules, check again. If that works, enable a module you were using, test again, then repeat to see where it fails. It would also still help a lot to see the system report from LearnDash LMS > Settings > Support. It would help to see what other plugins might be involved and their versions.

    Since you are using Pro, you can also send that to our Help Desk via your account on our site.

Viewing 5 replies - 1 through 5 (of 5 total)
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